Senior Executive – Back Office & Operations BPO | Fusion CX, Melbourne, Australia

Engagement Type: Full-time | Fractional / Part-time | Commission-based Influencer

Location: Melbourne, Australia

Melbourne is Australia’s financial and corporate headquarters city and home to the shared services leaders who are driving the most significant back-office transformation decisions in Australian enterprise retail and e-commerce. Fusion CX is hiring a Senior Executive – Back Office & Operations BPO in Melbourne to lead business development across Finance & Accounting, data operations, HR services, and order management outsourcing for large retail and eCommerce organisations across Australia and New Zealand. If you are a senior back-office BPO or shared services professional based in Melbourne with established relationships at the CFO and COO levels and a track record of leading complex outsourcing conversations to a successful commercial outcome, this role is built for you.

Role Summary

Drive business development for Back Office and Shared Services BPO targeted at large retail and eCommerce organisations across Australia and New Zealand — covering Finance & Accounting, compliance, data operations, HR ops, and order management outsourcing.

Key Responsibilities

• Build a pipeline across F&A, data ops, HR services, and order management BPO for retail and eCommerce clients.
• Lead commercial conversations with CFOs, COOs, and shared services heads in target enterprises.
• Design and present business cases anchored to cost transformation and process efficiency gains.
• Partner with delivery leads to ensure solution viability and margin health.
• Identify outsourcing-ready processes within target accounts and build transition-ready proposals.

Responsibilities may evolve based on operational requirements for this senior Back Office & Operations BPO role.

Qualifications & Experience

• 8–15 years in back-office BPO, shared services, or finance operations outsourcing.
• Experience selling or influencing $5M+ ACV engagements in Australia and New Zealand.
• Deep understanding of retail and e-commerce back-office workflows and pain points.
• Relationships with finance, operations, and procurement leaders in enterprise retail and eCommerce.

Why Join Fusion CX?

Melbourne is where Australia’s most significant back-office outsourcing decisions are made, and Fusion CX is building the commercial capability to compete for them. In this senior back-office operations role, you will engage directly with CFOs, COOs, and shared services heads at Australia’s largest retail and e-commerce enterprises, build transition-ready business cases anchored to real cost transformation, and help define how Fusion CX positions in a back-office BPO market that is ready to move at scale. For senior back-office and shared services professionals in Melbourne with the executive access and commercial expertise to lead those conversations, Fusion CX offers the delivery infrastructure, the global credibility, and the Australia and New Zealand market ambition to back you. Apply now and take the next step with Fusion CX.