Senior Executive – Back Office & Operations BPO | Fusion CX, Brisbane, Australia

Engagement Type: Full-time | Fractional / Part-time | Commission-based Influencer

Location: Brisbane, Australia

Brisbane’s enterprise retail and eCommerce sector is increasingly active in back-office transformation, and outsourcing conversations around Finance & Accounting, data operations, and order management are gaining real momentum at the C-suite level. Fusion CX is hiring a Senior Executive – Back Office & Operations BPO in Brisbane to drive business development across back-office and shared services BPO for large retail and eCommerce organisations across Australia and New Zealand. If you are a senior back-office BPO professional based in Brisbane with deep relationships across enterprise retail, eCommerce, and finance, and operations leadership with a history of influencing large-scale outsourcing decisions, this senior back-office operations position offers the scope and the commercial backing to build a meaningful pipeline.

Role Summary

Drive business development for Back Office and Shared Services BPO targeted at large retail and eCommerce organisations across Australia and New Zealand, covering Finance & Accounting, compliance, data operations, HR ops, and order management outsourcing.

Key Responsibilities

• Build a pipeline across F&A, data ops, HR services, and order management BPO for retail and eCommerce clients.
• Lead commercial conversations with CFOs, COOs, and shared services heads in target enterprises.
• Design and present business cases anchored to cost transformation and process efficiency gains.
• Partner with delivery leads to ensure solution viability and margin health.
• Identify outsourcing-ready processes within target accounts and build transition-ready proposals.

Responsibilities may evolve based on operational requirements for this senior back-office operations position in Brisbane, Australia.

Qualifications & Experience

• 8–15 years in back-office BPO, shared services, or finance operations outsourcing.
• Experience selling or influencing $5M+ ACV engagements in Australia and New Zealand.
• Deep understanding of retail and e-commerce back-office workflows and pain points.
• Relationships with finance, operations, and procurement leaders in enterprise retail and eCommerce.

Why Join Fusion CX?

Fusion CX’s back-office BPO capability spans Finance & Accounting, data operations, HR services, and order management, giving Brisbane-based commercial leaders a genuinely comprehensive proposition to bring to enterprise retail and eCommerce organisations across Queensland and beyond. This senior back-office operations position empowers you to lead commercial conversations at the CFO and COO level, design business cases anchored to cost transformation and process efficiency, and partner with delivery leads to ensure every proposal is viable and compelling. For senior back-office BPO professionals in Brisbane who want to translate deep domain expertise and executive relationships into large-scale commercial outcomes with a globally backed delivery partner, this is a strong and well-timed opportunity. Apply now and take the next step with Fusion CX.