Senior Executive – Back Office & Operations BPO | Fusion CX, Adelaide, Australia

Engagement Type: Full-time | Fractional / Part-time | Commission-based Influencer

Location: Adelaide, Australia

Adelaide’s enterprise retail and eCommerce organisations are beginning to engage seriously with back-office transformation, and for a senior BPO professional with the right relationships and commercial expertise, the opportunity to shape those conversations early is significant. Fusion CX is hiring a Senior Executive – Back Office & Operations BPO in Adelaide to drive business development across Finance & Accounting, data operations, HR services, and order management outsourcing for large retail and eCommerce organisations across Australia and New Zealand. If you are a senior back-office BPO or shared services professional based in Adelaide with established executive relationships and a track record of leading complex outsourcing conversations, this role offers a genuine and well-timed market opportunity with a globally backed delivery partner.

Role Summary

Drive business development for Back Office and Shared Services BPO targeted at large retail and eCommerce organisations across Australia and New Zealand — covering Finance & Accounting, compliance, data operations, HR ops, and order management outsourcing.

Key Responsibilities

• Build a pipeline across F&A, data ops, HR services, and order management BPO for retail and eCommerce clients.
• Lead commercial conversations with CFOs, COOs, and shared services heads in target enterprises.
• Design and present business cases anchored to cost transformation and process efficiency gains.
• Partner with delivery leads to ensure solution viability and margin health.
• Identify outsourcing-ready processes within target accounts and build transition-ready proposals.

Responsibilities may evolve based on operational requirements for this Back Office & Operations BPO role in Adelaide, Australia.

Qualifications & Experience

• 8–15 years in back-office BPO, shared services, or finance operations outsourcing.
• Experience selling or influencing $5M+ ACV engagements in Australia and New Zealand.
• Deep understanding of retail and e-commerce back-office workflows and pain points.
• Relationships with finance, operations, and procurement leaders in enterprise retail and eCommerce.

Why Join Fusion CX?

Fusion CX’s back-office BPO and shared services capability gives Adelaide-based commercial professionals a credible and differentiated proposition to bring to retail and e-commerce enterprises at an early stage of their outsourcing journey. In this Adelaide Back Office & Operations BPO role, you will lead business development conversations with CFOs, COOs, and shared services leaders, build business cases anchored to cost transformation and process efficiency, and help define how Fusion CX grows its back-office BPO presence across South Australia and the broader Australia and New Zealand market. For senior back-office and shared services professionals in Adelaide who want to bring domain expertise and executive relationships to a globally backed partner with serious market intent, this is a well-positioned and timely opportunity. Apply now and take the next step with Fusion CX.