Senior Executive – Back Office & Operations BPO | Fusion CX Sydney, Australia

Engagement Type: Full-time | Fractional / Part-time | Commission-based Influencer

Location: Sydney, Australia

Enterprise retail and e-commerce organizations across Australia and New Zealand are increasingly evaluating the transformation of their back-office operations, with outsourcing conversations gaining traction at the CFO and COO level. Fusion CX is seeking a Senior Executive – Back Office & Operations BPO to drive business development across Finance & Accounting, data operations, HR services, and order management outsourcing for large retail and eCommerce enterprises across Australia and New Zealand.

If you have the executive relationships, the commercial credibility, and the back-office BPO expertise to lead those conversations at the highest level, this engagement positions you at the forefront of one of the most significant outsourcing opportunities in the Australian enterprise market. For senior back-office BPO and shared services professionals in Australia who are ready to translate deep domain expertise and executive access into large-scale commercial outcomes, this role is built for you.

Role Summary

Drive business development for Back Office and Shared Services BPO targeted at large retail and eCommerce organizations across Australia and New Zealand, covering Finance & Accounting, compliance, data operations, HR ops, and order management outsourcing.

Key Responsibilities

• Build a pipeline across F&A, data ops, HR services, and order management BPO for retail and eCommerce clients.
• Lead commercial conversations with CFOs, COOs, and shared services heads in target enterprises.
• Design and present business cases anchored to cost transformation and process efficiency gains.
• Partner with delivery leads to ensure solution viability and margin health.
• Identify outsourcing-ready processes within target accounts and build transition-ready proposals.

Responsibilities may evolve based on operational requirements for this senior back office and operations BPO role.

Qualifications & Experience

• 8–15 years in back-office BPO, shared services, or finance operations outsourcing.
• Experience selling or influencing $5M+ ACV engagements in Australia and New Zealand.
• Deep understanding of retail and e-commerce back-office workflows and pain points.
• Relationships with finance, operations, and procurement leaders in enterprise retail and eCommerce.

Why Join Fusion CX?

Back-office transformation is where the next wave of enterprise outsourcing value is being unlocked in Australian retail and eCommerce, and Fusion CX has the delivery infrastructure, the domain capability, and the commercial ambition to compete for the largest engagements in the market. In this role, you will engage directly with CFOs, COOs, and shared services leaders across Australia and New Zealand, build transition-ready business cases anchored to real cost transformation, and define how Fusion CX positions in a back-office BPO market that is ready to move at scale. For senior back-office and shared services professionals in Australia who want to bring their expertise and executive relationships to a globally backed BPO partner with serious Australia and New Zealand market intent, this is a compelling and well-timed opportunity. Apply now and take the next step with Fusion CX.