Sales Specialist –Parks & Entertainment Contact Center – El Salvador

Are you looking for exciting opportunities in English call center jobs in El Salvador? Join Fusion CX as a Sales Specialist in our Parks & Entertainment Contact Center and take your career to new heights! In this dynamic role, you will be the first point of contact for guests, delivering exceptional service, resolving inquiries, and driving sales through personalized solutions. Fusion CX offers a professional environment where you can showcase your skills and thrive in one of the top CX transformation companies. If you are seeking call center jobs in El Salvador and contribute to a team transforming the customer experience landscape, apply now!

Job Description – Sales Specialist

As a Sales Specialist in El Salvador, you will play a pivotal role in enhancing guest experiences and driving sales success. You will interact directly with guests via inbound and outbound calls, provide expert guidance on products and services, and deliver personalized solutions that exceed expectations.

Overview of the Sales Specialist Responsibilities at Fusion CX El Salvador:

• Excellence: Handle inbound and outbound calls efficiently and identify customers’ needs, providing solutions and alternatives while delivering exemplary customer service.

• Sales & Upselling: Engage with customers by asking targeted questions to understand their needs and offer relevant vacation experiences, products, or services. Upsell products that enhance the guests’ overall experience and meet their hidden needs.
• Product Knowledge: Maintain in-depth knowledge of the products and services offered, including reservations for dining, tours, animal interactions, park admission tickets, and annual pass products.
• Problem-Solving: Troubleshoot and resolve issues related to orders or customer concerns, providing quick and effective solutions.
• Customer Engagement: Build rapport with guests and maintain a positive, proactive approach to creating memorable experiences.
• Meet Key Performance Metrics: Consistently meet and exceed the key performance metrics set for both qualitative and quantitative goals.
• Continuous Learning: Stay up to date with new call-handling techniques, park programs, and product offerings through regular educational sessions.
• Team Collaboration: Work as part of a team to meet the overall objectives and contribute to the department’s success.

Job Requirements – Sales Specialist

Qualifications, Experience, and Characteristics of the Ideal Sales Specialist Candidate in El Salvador:

• Education: High school diploma or equivalent.
• Experience: At least 6 months of experience in a fast-paced call center environment.
• Sales Experience: Minimum of 6 months of sales experience, with a focus on customer engagement and upselling.
• Language Skills: Excellent verbal and written communication skills in English. Bilingual (Spanish/English) is preferred.

Desired Characteristics

• Customer Service Skills: Demonstrates strong interpersonal skills and the ability to engage with customers, making their experience exceptional.
• Multi-tasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Enthusiastic Communication: Ability to communicate enthusiastically and effectively, using industry-specific terminology to enhance the customer experience.
• Adaptability: Comfortable with changes in a fast-paced environment and able to adapt communication style to different customer needs.
• Sales Orientation: A comfort working in a sales-oriented role, proactively identifying and fulfilling guest needs.
• Performance Goals: Meets or exceeds key performance metrics at the minimum expectation level.
• Technical Proficiency: Comfortable with computer systems, including the Internet and Microsoft Office. Ability to learn in-house systems and troubleshoot issues when necessary.
• Physical Requirements: Must be able to sit for long periods of time.

Company Core Values

• Be a Team Player: Always support your team, be a contributor, and never let your team down.
• Exude Passion: Go above and beyond in everything you do, always giving your best effort.
• Become Innovative: Look at the world from a new perspective every day, constantly seeking improvement.
• Demonstrate Integrity: Always do the right thing, maintaining honesty and transparency in all actions.
• Maintain an Optimistic Mindset: Believe in your value and the positive impact you bring to the team.
• Radiate Excellence: Strive to be the best in everything you do, constantly improving and reaching for excellence.

Why Join Fusion CX?

At Fusion CX, we redefine the meaning of working in a call center in El Salvador by focusing on employee growth, innovation, and customer experience excellence. As a Sales Specialist, you’ll enjoy an exciting, fulfilling career in one of the top call center jobs in El Salvador, where your efforts directly impact customer satisfaction and business success.

We provide:

• Career Growth Opportunities: Learn and advance in a company that values your professional development.
• Collaborative Culture: Work in a team environment that supports creativity and rewards performance.
• Exciting Roles in Call Center Jobs in El Salvador: Experience a rewarding career that utilizes your language skills while making a difference.
• Dynamic and Impactful Work: Be part of a global team dedicated to creating unforgettable guest experiences.

If you’re ready to join a CX industry leader and unlock your potential in English call center jobs in El Salvador, apply now and become a part of Fusion CX!