Sales Representative – Telecom Sales & Customer Support (WFO, San Salvador)

The El Salvador contact center industry is growing fast, and this role stands out among call center jobs in El Salvador for candidates who are driven by performance, motivated by results, and ready to build a serious sales career. Fusion CX is hiring Sales Representatives in San Salvador to manage inbound and outbound customer interactions, promote telecom products and services, and deliver a consultative, high-quality sales experience. Whether you are exploring telecom sales jobs in El Salvador, customer service jobs in San Salvador, or a performance-based BPO job in El Salvador with clear targets and real earning potential, this opportunity is built for you. Apply now!

Job Description:

About the Role

You will manage customer interactions focused on promoting, upselling, and cross-selling telecom products and services, including wireless plans, devices, add-ons, and promotions. The role is sales-driven and performance-based, with defined targets for revenue, conversion, billing resolution, device trade-ins, and customer follow-up.

Key Responsibilities

• Manage inbound and/or outbound customer interactions to promote, upsell, and cross-sell telecom products and services, including wireless plans, devices, add-ons, and promotions.
• Identify customer needs and facilitate sales solutions, ensuring value-driven and compliant transactions.
• Meet or exceed individual and team sales targets, including revenue, conversion rate, and attach rates.
• Provide accurate and professional billing support, including billing inquiries, adjustments, explanations of charges, and resolution of billing-related issues.
• Execute customer follow-ups to complete pending sales, resolve open issues, confirm satisfaction, and reinforce retention.
• Handle device trade-in transactions, including eligibility validation, explanation of trade-in values, and proper system processing.
• Assist and guide customers with detailed knowledge of telecom products, services, promotions, and policies.
• Communicate clearly and professionally before, during, and after each interaction through multiple channels, ensuring a courteous and consultative approach.
• Present appropriate and compliant solutions tailored to each customer’s needs while maintaining a strong sales focus.
• Accurately document all customer interactions, sales activities, billing resolutions, and follow-ups in the required systems.
• Process customer requests end-to-end, ensuring they are correctly routed and resolved according to established workflows.
• Verify and validate customer information and documentation as required.
• Maintain strict confidentiality and data security, including account details, billing information, and payment data.
• Adhere to all account-specific procedures, scripts, guidelines, and policies related to customer interaction and communication including call opening, callbacks, and follow-up timelines.
• Achieve or exceed defined KPIs and KRAs, which may include attendance and adherence, quality assurance, sales and conversion metrics, save/fight rates, average handle time (AHT), and customer satisfaction (CSAT/CSI).
• Submit required reports and performance updates as established by the account or direct supervisor.
• Collaborate with direct leadership on coaching, learning opportunities, and career development initiatives.
• Maintain a professional, persuasive, and customer-focused conversation at all times.

Responsibilities may evolve based on business needs, departmental requirements, or management direction.

Job Requirements:

Education

• High school diploma or equivalent required.

Experience & Skills

• 6+ months of sales experience in telecom, retail, or a call center environment preferred.
• Proven ability to meet sales targets in a performance-driven environment.
• Strong communication, objection-handling, and consultative selling skills.
• Experience handling billing inquiries and account management is a plus.
• Ability to multitask and navigate multiple systems accurately.
• Basic computer proficiency and familiarity with CRM tools.
• Flexible availability based on business needs.
• Commitment to compliance, confidentiality, and data security standards.

Work Mode & Location

• Work Mode: WFO
• Location: San Salvador, El Salvador

Why Join Fusion CX?

Fusion CX San Salvador is where ambition meets structured support — with coaching, clear performance expectations, and a team environment built for growth. For professionals actively searching for call center jobs in El Salvador, telecom sales jobs in El Salvador, or a high-performance BPO job in San Salvador with real career progression, this role provides the platform, product knowledge, and performance culture to help you succeed. Apply now and take the next step with Fusion CX to grow in the customer service and contact center sales industry.