Sales Executive – Outbound Lead Generation – Kingston, Jamaica

Every conversation can open the door to a new business opportunity. If you’re looking for customer service jobs in Jamaica, outbound sales jobs, telemarketing jobs, or lead generation careers, Fusion CX is hiring Customer Service Associates – Outbound Lead Generation to support a business-to-business customer acquisition program.

This role is ideal for confident communicators who enjoy engaging with prospective customers, identifying business opportunities, and helping sales teams build strong client relationships. If you thrive in a target-driven environment and enjoy speaking with decision-makers, this opportunity offers an excellent platform to develop your career in customer engagement and business development.

Job Description:

About the Role

As a Customer Service Associate – Outbound Lead Generation, you will conduct outbound calls to prospective customers, introduce business solutions, qualify potential opportunities, and support the client’s sales team by scheduling appointments and documenting customer interactions accurately. You will play an important role in generating quality sales opportunities while delivering a professional customer experience.

Key Responsibilities

• Conduct outbound cold calls to a pre-approved list of prospective customers.
• Introduce and promote energy management services along with related telecommunications and IT offerings.
• Qualify leads based on client-defined criteria and updated business requirements.
• Schedule appointments or transfer qualified prospects directly to client-employed sales representatives.
• Follow evolving lead handoff processes as directed by the client to maximize conversion opportunities.
• Accurately document detailed call notes and customer information to support the sales team.
• Identify and flag customer requests to be added to internal Do Not Call (DNC) lists.
• Ensure every customer interaction is professional, clear, and aligned with client expectations.
• Adhere to company policies, compliance requirements, and calling regulations.

Job Requirements:

Education

• Graduation is required.

Experience

• Previous experience in cold calling, telemarketing, sales development, lead generation, or customer service is preferred.
• Experience engaging prospective customers in a business development or sales environment is an advantage.

Skills & Competencies

• Excellent verbal communication skills in English (mandatory).
• Strong customer engagement and relationship-building skills.
• Ability to qualify leads and identify business opportunities.
• Confidence handling objections and engaging decision-makers professionally.
• Strong organizational and documentation skills.
• Ability to adapt to changing client processes and business requirements.
• Self-motivated with a target-driven mindset.
• Good problem-solving and interpersonal skills.
• Basic computer proficiency and ability to navigate multiple systems.

Work Details

• Location: Jamaica
• Work Mode: Work From Office (WFO)
• Immediate Joiners Preferred

Why Join Fusion CX?

At Fusion CX, we empower our people to build meaningful careers while delivering exceptional customer experiences. Join a collaborative, people-first workplace where your communication skills, ambition, and performance are recognized and rewarded.

• Build valuable experience in outbound customer engagement and lead generation.
• Develop professional communication, sales, and business development skills.
• Learn from experienced leaders through continuous coaching and training.
• Grow your career in customer service, sales operations, and business development.
• Be part of a global organization that values learning, collaboration, innovation, and career progression.

If you’re searching for customer service jobs in Jamaica, outbound sales jobs in Jamaica, telemarketing jobs, lead generation jobs, call center jobs in Jamaica, business development jobs, or jobs in Jamaica, apply today and take the next step in your career with Fusion CX.