Sales Director – Business Development – Healthcare – Georgia

Fusion CX seeks a dynamic and experienced Sales Director / Business Development Manager specializing in healthcare to spearhead our partner relationship efforts. This pivotal role is designed for an individual with a deep understanding of customer experience in outsourced models, robust account management, and a sales background. Reporting directly to the Executive Vice President, the successful candidate will drive Fusion’s growth by developing new business channels and strategic initiatives within the healthcare sector.

Key Responsibilities

  • Strategic Development: Craft and execute high-quality business strategies and plans that align with Fusion’s short-term and long-term objectives.
  • Healthcare Expertise: Manage or implement healthcare revenue cycle management systems, demonstrating in-depth knowledge of medical billing software.
  • Leadership: Lead and inspire a high-performing managerial team to advance employee engagement and operational excellence.
  • Operations Oversight: Ensure all operations and business activities are aligned with Fusion’s strategy and mission, producing desired results.
  • Financial Acumen: Make strategic investment decisions to advance business growth and profitability within the Business Unit.
  • Legal and Ethical Compliance: Uphold strict adherence to legal guidelines and policies, maintaining Fusion’s integrity and business ethics.
  • Performance Analysis: Analyze financial and non-financial reports to identify improvement opportunities.
  • Stakeholder Relations: Establish and maintain trustful relationships with key partners, stakeholders, and shareholders.
  • Market Expertise: Maintain comprehensive knowledge of the market and industry trends relevant to the company.
  • Client Relationships: Develop strategic and commercial client relationships, identify new opportunities, and drive global partnership growth.
  • Innovation: Propose and implement innovative solutions to support profitable growth, aligning with digital transformation strategies.
  • Technology Savvy: Understand and leverage technologies critical to augmenting contact center capabilities, such as RPA, OCR, AI, ML, and Speech Analytics.
  • Global Collaboration: Build international solid relationships, align with operational teams, and enhance service delivery through continuous improvement.

Job Requirements

  • Experience: 5+ years in customer care, call centers, business development, or back-office operations, ideally across multiple locations and in healthcare.
  • Healthcare RCM Expertise: Proficiency in revenue cycle management or medical billing software.
  • Global Perspective: Experience working with international clients and collaborating across regions to grow and acquire business.
  • Healthcare Industry Knowledge: Solid background in healthcare or the medical industry.
  • Strategic Account Management: Proven success in delivering growth through account management and strategic direction setting.
  • Commercial and Financial Skills: Strong understanding of making economically sound decisions, aligning with client visions, and closing contracts.
  • Leadership and Teamwork: Exceptional ability to inspire, communicate, and work collaboratively in a global, matrixed environment.
  • CRM Proficiency: Experience with CRM platforms like is a plus.

Why Join Fusion CX

By joining Fusion CX, you will play a central role in shaping the future of healthcare partnerships, leveraging innovative solutions and technologies to deliver exceptional client experiences. You’ll be part of a forward-thinking company that values collaboration, innovation, and the professional growth of its employees. If you’re ready to significantly impact a competitive and rewarding environment, we welcome you to apply.

Call Center Experience

  • Call center management/ BPO: 5 years (Required)
  • Willingness to travel: 50% of the time. (Preferred)
  • Work Location: In person


  • Health insurance
  • Paid time off
  • Vision insurance
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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.

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