Sales Associate – Telecom (Wireline Loyalty & Wireless Loyalty) – Manila, Philippines

Are you looking for customer service jobs in Manila where your skills in sales, support, and communication can truly shine? Fusion CX is hiring passionate and dynamic Sales Associates to join our expanding telecommunications team. If you’re excited about customer engagement, problem-solving, and helping customers stay connected, this is the perfect opportunity for you! Discover meaningful customer support jobs in the Philippines with growth, recognition, and purpose—apply now for the role of telecom sales associate in Fusion CX Manila and build your career with a future-forward company.

Job Description – Sales Associate

About the Role

As a Sales Associate for our Wireline Loyalty & Wireless Loyalty campaigns for a leading US telecom enterprise, you will manage critical customer interactions, supporting service renewals, cancellations, new connections, and migrations. You will work through various inbound and outbound communication channels—phone, SMS, email, and chat—providing prompt, professional, and effective support. You will play a crucial role in delivering exceptional service experiences while fostering loyalty for a leading telecommunications provider.

This role is ideal for individuals passionate about customer satisfaction, relationship management, and delivering solutions in a fast-paced environment.

Key responsibilities of the sales associate in Fusion CX Manila:

• Handle a significant volume of inbound transactions through phone, SMS, email, and chat channels.
• Provide seamless customer support for account management activities, including renewals, cancellations, service migrations, and new service connections.
• Deliver clear, effective, and empathetic communication to address customer inquiries and concerns.
• Accurately document customer interactions and activities within the company’s web-based CRM system.
• Make outbound calls as needed to communicate with customers about service updates.
• Track and monitor personal performance metrics or key performance indicators (KPIs) through the Employee Portal.
• Escalate complex issues or complaints to supervisors as needed.
• Assist with driving customer retention by delivering consistent service excellence aligned with telecom industry best practices.

Job Requirements – Sales Associate

Candidate requirements for the role of sales associate in Manila:

• 1–2 years of call center experience in customer service, sales, or account management roles.
• Strong English verbal and written communication skills.
• A high school diploma or equivalent education is required.
• Proficient computer skills with the ability to multitask across multiple systems and platforms.
• CRM system experience is preferred.
• A strong background in the U.S. telecommunications industry, particularly in wireline services such as POTS, PABX, and Centrex, is a significant advantage.
• Strong customer service orientation combined with upselling and cross-selling skills.
• Ability to handle multiple tasks simultaneously while maintaining a high level of customer satisfaction.
• Team player attitude, committed to excellence, and continuous improvement.

Why Join Fusion CX?

At Fusion CX, we’re transforming the customer experience industry through people-first values, cutting-edge innovation, and operational excellence. As a telecom Sales Associate in Manila, you will:

• Launch your career with a trusted CX leader offering customer service jobs in Manila that prioritize growth and development.
• Thrive in a collaborative, fast-paced environment where your contributions are recognized and rewarded.
• Work on industry-leading telecom support campaigns while enhancing your skills in sales, service, and customer relationship management.
• Enjoy access to coaching, leadership development, and clear pathways to professional advancement.
• Be part of a workplace culture that supports your goals, nurtures your talent, and values your success.

If you are ready to make your mark in customer support jobs in the Philippines and be part of a future-forward team, Fusion CX is your destination.
Apply now and join our journey to deliver exceptional customer experiences!