Sales Associate – Manila, Philippines

Are you seeking sales associate jobs in Manila or looking to grow as a customer service representative in the Philippines? At Fusion CX, we are offering more than just a job we are opening the door to a dynamic career in the heart of Metro Manila. Join a global customer experience (CX) company that puts people first, values your drive, and supports your ambition.

As a Sales Associate or Customer Service Representative, you will be part of a passionate team dedicated to delivering meaningful interactions for global brands. Whether you are building rapport with customers, guiding them through solutions, or exceeding performance targets, this is your chance to shine in a people-powered workplace built on care, clarity, and growth.

Looking for call center jobs in the Philippines that offer more than just a headset? Fusion CX invites you to be part of something bigger. Apply now and launch a career with purpose!

Job Description – Sales Associate

As a Sales Associate in Manila, you will be responsible for promoting products and services, meeting client expectations, and achieving key performance metrics. You will represent both the company and its clients at all levels of interaction and ensure the delivery of professional, high-quality service.

Key responsibilities of the sales associate in Manila:

• Manage customer calls to promote and facilitate the sale of products or services based on client needs.
• Assist and guide customers with in-depth knowledge of the account’s products and services.
• Communicate and interpret customer needs, providing courteous and professional service across multiple channels.
• Ensure the accuracy and confidentiality of customer information, including account, billing, and payment details.
• Adhere to account-specific guidelines, including initiating, returning, and promptly completing customer calls.
• Meet or exceed Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs), including quality assurance, sales/conversion rates, call management times, and customer satisfaction (CSAT).
• Present tailored solutions to customer needs and process their requests efficiently in the system.
• Maintain accurate records of customer interactions and ensure their requests are forwarded appropriately.
• Collaborate with supervisors on career development opportunities and professional growth.
• Maintain professional communication in the assigned language throughout all customer interactions.
• Submit required reports as directed by account guidelines or supervisors.

Job Requirements – Sales Associate

To succeed in this sales associate role in Manila, you must have the following:

• Strong verbal and written communication skills.
• Excellent problem-solving abilities and adaptability in dynamic environments.
• Proficiency in data entry and general computer applications.
• Ability to handle confidential information with care.
• Commitment to achieving performance goals and delivering exceptional customer experiences.

Why Join Fusion CX?

At Fusion CX, we believe great careers are built on purpose, progress, and people. Whether you’re exploring entry-level customer service jobs in Manila or aiming for a long-term path in sales, we offer you the platform to thrive.

Here’s what makes Fusion CX the right choice for your next move:

• A culture of care and collaboration where your growth matters.
• Real opportunities for career development across departments and regions.
• Competitive pay, performance-based incentives, and comprehensive benefits.

We offer the chance to work with a leading CX transformation company, not just a call center committed to delivering world-class service. If you are ready to take the next step and join a team that is redefining the customer service landscape, apply today for our latest sales and customer service associate jobs in Manila.