Sales Agent – English – El Salvador

Are you looking for exciting call center jobs in El Salvador? Join us as a Sales Agent at Fusion CX El Salvador, where you can sharpen your sales skills and deliver outstanding service while working with a global CX company.  We are seeking motivated and customer-oriented Sales Agents to join our growing team in San Salvador! In this role, you will have the opportunity to work with leading global brands, helping customers find the best solutions while achieving your personal and team goals. This is the perfect opportunity if you are passionate about sales, customer service, and career growth. Join a company that fosters professional development and values your contribution, and be part of a transformative journey, creating memorable customer experiences worldwide. Sounds interesting; apply now!

Job Description – Sales Agent

The Sales Agent is responsible for ensuring that performance standards are met for both the account and the organization. As a key representative of Fusion CX, you will handle customer interactions, promote products and services, and focus on meeting both sales and service goals. You will provide professional, high-quality service, maintaining client confidentiality and adhering to performance metrics. You will also be expected to interpret customer needs, offer tailored solutions, and contribute to overall customer satisfaction.

Primary Responsibilities of the Sales Agent in Fusion CX El Salvador:

• Manage customer calls to promote the products and services associated with the account.
• Facilitate the sale of products and services according to the individual needs of the client.
• Assist and guide clients by providing thorough knowledge and support related to the products and services offered.
• Communicate and interpret the needs of clients, offering professional, courteous, and quality service before, during, and after the interaction through multiple channels.
• Ensure the accuracy and confidentiality of all information related to the client, including, but not limited to, account information, credit card details, and billing information.
• Adhere to specific procedures, guidelines, and policies set forth for customer interactions and communication, which may include, but are not limited to:
  • Initiating calls to customers.
  • Returning necessary calls.
  • Providing prompt callbacks as required.
• Meet or exceed the Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs) outlined by the client, including but not limited to assistance and adherence, quality assurance (QA), sales/conversion, call management times, and customer satisfaction (CSAT) or Customer Service Index (CSI).
• Interact with clients and perform tasks that aim to improve the overall customer experience, such as presenting tailored solutions based on their needs.
• Maintain accurate records of customer interactions, ensuring follow-ups are managed appropriately.
• Process client requests within the system, ensuring the requests are forwarded to the next process or relevant department.
• Verify and validate client files and documents to ensure the accuracy of information.
• Focus on enhancing customer participation and engagement.
• Submit required reports as established by the account or immediate supervisor.
• Collaborate with your immediate superior to identify learning opportunities, career paths, and professional growth for your development.
• Maintain a professional and courteous conversation with clients in the assigned language.

Other Responsibilities

• Perform any additional functions or responsibilities as assigned by your direct supervisor or management, as necessary.

Note: These tasks are subject to change depending on the nature of the division, department, service, or company management.

Job Requirements – Sales Agent

• Education: Graduate (Bachelor’s Degree preferred)
• Experience: Minimum of 1 year in a Call Center/BPO environment
• Language: Neutral English proficiency (90% and above), with the ability to effectively communicate and present ideas
• Experience: Sales experience is preferred. Also, experience working with a leading telecom company is required for the role.
• Skills:
  • Strong communication, problem-solving, and interpersonal skills
  • Ability to adapt to changing customer needs and deliver exceptional service
  • Highly organized and detail-oriented with the ability to manage multiple tasks simultaneously

Why Join Fusion CX:

Fusion CX offers a supportive and dynamic work environment where employees are empowered to thrive. As a leader in customer experience solutions, we provide a wide range of roles with ample opportunities for career advancement and personal development. At Fusion CX, we believe in fostering a culture of growth where every team member can achieve their full potential.

We offer comprehensive training, competitive compensation, and a healthy work-life balance. Our focus on career progression means that you will have the chance to grow within the company and explore new opportunities. At Fusion CX, you will be part of a team that values innovation, collaboration, and customer satisfaction.

If you are looking for call center jobs in El Salvador and a career where you can make a real impact, take the next step in your professional journey. Join us as a Sales Agent in Fusion CX El Salvador and discover why we are a great place to work!