Reservation Employee – Dutch / Polish – Albania
Are you fluent in Dutch or Polish and ready to take the next step in your hospitality career? At Fusion CX Albania, we are looking for Reservation Employees who are passionate about guest service and committed to delivering exceptional experiences. If you enjoy helping people, excel in fast-paced environments, and want to be part of a multicultural team supporting global travel and tourism, this role is designed for you.
Whether you are seeking international hospitality jobs in Albania or aiming to grow your career with a performance-focused, people-first company, now is the perfect time to join us. Apply now!
Job Description – Reservation Employee
Job Purpose
The Reservation Employee ensures seamless communication for all incoming phone and written inquiries to achieve maximum guest satisfaction. You will actively sell all available accommodation, optimize occupancy by understanding individual guest preferences, and apply up-selling and cross-selling strategies in line with the company’s pricing policies. You will work closely with team members and provide support across departments when required.
Main Responsibilities
- Advise guests individually on Tropical Islands offerings via phone, email, and chat.
- Actively sell accommodations to optimize occupancy based on guest preferences.
- Execute up-selling and cross-selling strategies (e.g., upgrades, additional services).
- Process and manage reservations, changes, cancellations, and no-shows through booking platforms (e.g., Booking.com, Expedia).
- Follow up on reservations, options, and cancellation deadlines.
- Maintain accurate customer data using Fidelio Suite 8 and external systems.
- Sell and handle issues related to tickets, vouchers, and service coupons.
- Assist guests directly and conduct on-site guided tours.
- Distribute brochures and promotional materials.
- Contribute to reporting, data analysis, and statistical tracking.
- Attend internal and external trainings and apply learnings in practice.
- Collaborate with other departments to ensure smooth communication and workflow.
- Support departments during peak periods (e.g., Front Office, Camping Reception, Group & Event Reservations, Complaint Management).
- Regularly monitor communication channels for functionality and availability.
- Follow quality and reservation standards; maintain accuracy and professionalism.
- Use work materials responsibly.
- Perform additional tasks essential for operational continuity.
Job Requirements – Reservation Employee
Required Qualifications
- Ideally, vocational training in Hospitality, Tourism, or the Travel industry
- Initial work experience in responsibilities listed
- Proficiency in hotel software (preferably Micros Fidelio Suite 8)
- Proficient in Dutch or Polish language
Team Collaboration
- Participate in team meetings, project groups, and trade fairs as needed
- Ensure effective cross-functional collaboration with other departments
Skills & Competencies
- Friendly and professional demeanor
- Pleasant phone voice and strong communication skills
- Independent, reliable, and goal-driven
- High sense of quality and responsibility
- Resilient under pressure, adaptable, and proactive
- Strong organizational and team-oriented mindset
- Customer service-focused with high motivation for learning
Why Join Fusion CX?
At Fusion CX Albania, we believe in empowering people with purpose, knowledge, and support. When you join our team as a Reservation Employee, you’re stepping into a culture of trust, learning, and global service excellence.
- Join a company known for innovation, performance, and career advancement
- Be part of an international team that celebrates language, culture, and diversity
- Gain access to ongoing learning and development tailored to your goals
- Build your career in Albania while contributing to global customer satisfaction
- Experience a supportive work environment where your voice matters
Looking for Dutch or Polish-speaking jobs in Albania within the travel, tourism, or customer experience industry? Apply now and grow with Fusion CX – where your language skills, customer mindset, and ambition create real impact.