Regional Language-Speaking Customer Care Representative – Morocco (Remote)

Language: Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, and Luxembourgish

Location: Morocco (Work from Home)

Employment Type: Full-time

Shift Type: 24×7 (Rotational)

Role Purpose:

Fusion CX is expanding its operations in Morocco and is seeking Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, or Luxembourgish-speaking agents to support users of a global e-commerce client. This is a remote role ideal for individuals who are customer-focused and fluent in any of the languages.

Key Duties:

• Resolve queries through email, chat, and calls with high efficiency
• Deliver product and account-related assistance
• Track open cases and escalate when required
• Contribute toward achieving team KPIs and service benchmarks

Requirements:

• Fluent in any of the languages from Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, or Luxembourgish.
• Strong written communication and problem-solving skills
• Previous remote support experience preferred
• Must be equipped with a stable internet connection and a home setup