Regional Language-Speaking Customer Care Representative – Morocco (Remote)

Language: Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, and Luxembourgish

Location: Morocco (Work from Home)

Employment Type: Full-time

Shift Type: 24×7 (Rotational)

Role Purpose – Customer Care Representative:

Fusion CX is expanding its operations in Morocco and is seeking Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, or Luxembourgish-speaking agents to support users of a global e-commerce client. This is a remote Customer Care Representative role ideal for individuals who are customer-focused and fluent in any of the languages.

Key Duties – Customer Care Representative:

• Resolve queries through email, chat, and calls with high efficiency
• Deliver product and account-related assistance
• Track open cases and escalate when required
• Contribute toward achieving team KPIs and service benchmarks

Requirements – Customer Care Representative:

• Fluent in any of the Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, or Luxembourgish languages.
• Strong written communication and problem-solving skills
• Previous remote support experience preferred
• Must be equipped with a stable internet connection and a home setup

Why Join Fusion CX

At Fusion CX, we don’t just support customers, we support people. In Morocco, we’re building a multilingual team that reflects our global reach and commitment to cultural inclusion. As a Regional Language-Speaking Customer Care Representative, you’ll be part of a forward-thinking CX company that invests in your growth, recognizes your contributions, and empowers you to work from wherever you feel most productive.

Here’s what you can expect as part of our team in Morocco:

• Remote work flexibility – Enjoy the freedom to work from home while staying connected with a supportive global team

• Language-based career paths – Use your regional language skills in a meaningful, growth-oriented role

• Structured learning & development – Receive continuous training to sharpen your skills and advance your CX journey

• Inclusive, multicultural environment – Collaborate with colleagues from around the world in a company that celebrates diversity

• Real opportunities to grow – Progress your career through internal mobility and personalized development programs.

Fusion CX is reimagining how customer support is delivered worldwide. And you can be a part of it.
Apply today and bring your language talent to a role that values it as a remote Customer Care Representative in Morocco.