Regional Language Customer Support Specialist – Kosovo (Work from Home)

• Languages: Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, or Luxembourgish
• Location: Kosovo (Remote)
• Employment Type: Full-time
• Shifts: Rotational (including weekends and night shifts)

Overview – Customer Support Specialist:

Join Fusion CX’s Kosovo operations to support customers in Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, and Luxembourgish. As a Customer Support Specialist, you’ll deliver multilingual assistance for a fast-growing e-commerce platform, ensuring great CX from anywhere in Kosovo.

Responsibilities – Customer Support Specialist:

• Respond to customer concerns with clarity and courtesy across channels
• Help users navigate orders, returns, and app functionality
• Follow internal procedures and maintain service standards
• Support your peers and supervisors with feedback for improvement

Qualifications – Customer Support Specialist:

• Native/near-native in Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, or Luxembourgish.
• Previous experience in CX or remote work is a plus
• Must have access to a reliable computer and internet

Why Join Fusion CX?

At Fusion CX, we recognize the power of language and culture in creating exceptional customer experiences. As part of our Kosovo-based remote team, you’ll represent some of the world’s most dynamic markets using your native or near-native language skills — and you’ll do it from the comfort of your home. This isn’t just a job; it’s a chance to build a career in a company that puts people first.

As a valued member of our Kosovo team as a customer support specialist, you’ll benefit from:

• Remote-first work culture – Enjoy the convenience and independence of working from home with full support from a connected global team.

• Multilingual career opportunities – Put your regional language skills into a role where they’re highly valued and make a real difference.

• Professional growth and training – Access continuous learning, feedback, and mentoring to evolve in your CX journey.

• Inclusive and respectful environment – Join a workplace that celebrates cultural identity, collaboration, and open communication.

• Pathways to progress – Grow your career through internal promotions and international exposure.

At Fusion CX, we’re shaping the future of customer support — one language, one experience, one team at a time.
Apply today for the role of regional language peaking customer support specialist, and help us deliver world-class CX from Kosovo.