Regional Language Customer Support Specialist – Kosovo (Work from Home)

  • Languages: Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, or Luxembourgish
  • Location: Kosovo (Remote)
  • Employment Type: Full-time
  • Shifts: Rotational (including weekends and night shifts)

Overview – Customer Support Specialist:

Join Fusion CX’s Kosovo operations to support customers in Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, and Luxembourgish. As a Customer Support Specialist, you’ll deliver multilingual assistance for a fast-growing e-commerce platform, ensuring great CX from anywhere in Kosovo.

Responsibilities – Customer Support Specialist:

  • Respond to customer concerns with clarity and courtesy across channels
  • Help users navigate orders, returns, and app functionality
  • Follow internal procedures and maintain service standards
  • Support your peers and supervisors with feedback for improvement

Qualifications – Customer Support Specialist:

  • Native/near-native in Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, or Luxembourgish.
  • Previous experience in CX or remote work is a plus
  • Must have access to a reliable computer and internet

Why Join Fusion CX?

At Fusion CX, we recognize the power of language and culture in creating exceptional customer experiences. As part of our Kosovo-based remote team, you’ll represent some of the world’s most dynamic markets using your native or near-native language skills — and you’ll do it from the comfort of your home. This isn’t just a job; it’s a chance to build a career in a company that puts people first.

As a valued member of our Kosovo team as a customer support specialist, you’ll benefit from:

  • Remote-first work culture – Enjoy the convenience and independence of working from home with full support from a connected global team.

  • Multilingual career opportunities – Put your regional language skills into a role where they’re highly valued and make a real difference.

  • Professional growth and training – Access continuous learning, feedback, and mentoring to evolve in your CX journey.

  • Inclusive and respectful environment – Join a workplace that celebrates cultural identity, collaboration, and open communication.

  • Pathways to progress – Grow your career through internal promotions and international exposure.

At Fusion CX, we’re shaping the future of customer support — one language, one experience, one team at a time.
Apply today for the role of regional language peaking customer support specialist, and help us deliver world-class CX from Kosovo.

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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.



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