Real Time Analyst (RTA) – WFM – Chennai

Are you a WFM professional looking for a Real-Time Analyst job vacancy in Chennai? Do you want to kickstart your career with a global company? Here is your chance to take your career to the next level with a global CX transformation company. Fusion CX seamlessly blends advanced technology with human ingeniousness, pushing boundaries in service delivery and customer experience. We are seeking a detail-oriented and proactive real-time analyst (RTA) to join our WFM team in Chennai. In this RTA role, you will manage call volumes, analyze operational processes, and generate reports that enhance service delivery. Your expertise will be essential in improving our workforce management strategies and overall efficiency.

Job Description

Key Responsibilities of the Real Time Analyst (RTA) in Chennai WFM team:

• Manage call volume, daily attendance, and program break schedules to ensure optimal operations.
• Collaborate with the operations team to analyze and enhance delivery processes.
• Generate ideas for service and process improvement initiatives.
• Produce daily, biweekly, and monthly reports for internal and external stakeholders.
• Assist with projects and other duties as assigned.

Job Requirements

Desired skills, qualities, and qualifications for the role of the Real Time Analyst (RTA) for the Chennai WFM team:

• Graduate in any discipline.
• Demonstrated sound work ethic and professionalism.
• Advanced proficiency in Microsoft Excel, including advanced formulas and Word and Email.
• Experience with IEX, CMS, and Avaya systems.
• Ability to create insightful reports in Excel and forecast results effectively.
• Strong attention to detail with a high level of accuracy.
• Ability to multi-task and focus on completing reports over extended periods.
• Previous call center experience is required; Workforce Management experience is a plus.

Personal Attributes:

• Initiative-driven with a flexible, positive attitude.
• Excellent time management skills and ability to work with minimal supervision under tight deadlines.
• Capable of managing multiple projects simultaneously.
• Organized and adaptable to change.
• Friendly and professional communication skills, both oral and written.
• Strong problem-solving abilities.
• Excellent attendance record.

Why Join Fusion CX?

At Fusion CX, we are committed to delivering exceptional customer experiences through innovative solutions and a focus on operational excellence. Our dynamic team is passionate and dedicated to continuous improvement. Join us as a Real Time Analyst (RTA) in WFM team in Chennai to be part of a collaborative work environment that values creativity and innovation.

• Be part of a forward-thinking company that prioritizes employee growth and development.
• Collaborate with a diverse team of professionals dedicated to making a difference in customer service.
• Enjoy a supportive work culture that fosters innovation and creative problem-solving.
• Benefit from competitive compensation and opportunities for advancement.

Join Us! If you are ready to take your career to the next level and explore a Real Time Analyst job vacancy in Chennai that allows you to make a significant impact, apply today to join Fusion CX Chennai as a Real Time Analyst (RTA) in our WFM team. We are eager to meet driven professionals looking for a Real Time Analyst job in Chennai in a thriving environment!