Real Time Analyst (RTA) Executive – Healthcare – Kolkata

Join our team as a Real Time Analyst (RTA) Executive dedicated to supporting our healthcare client. At Fusion CX, we prioritize providing exceptional support to our clients in the healthcare industry. As an RTA Executive in Kolkata, you will play a crucial role in ensuring the efficiency and effectiveness of workforce management operations, contributing directly to delivering high-quality healthcare services to consumers. If you are passionate about positively impacting healthcare and possess the skills and qualifications required for this role, we invite you to apply and be part of our team.

Job Description – Real Time Analyst

Main Responsibilities:

• Manage call volume, daily attendance, and program break schedules to ensure operational efficiency for healthcare clients.
• Collaborate closely with the operations team to analyze delivery processes and identify areas for improvement.
• Generate ideas for process and service enhancement, contributing to continuous improvement initiatives.
• Produce daily, biweekly, and monthly internal and external reports to track performance metrics.
• Assist with various projects and additional duties as assigned by management.

Job Requirements

Education and Experience:

• Bachelor’s degree or equivalent education preferred.
• Minimum of 1 year of experience in Workforce Management RTA role.
• Graduation or non-graduation qualifications are acceptable.

Skills and Qualifications:

• Demonstrated strong work ethic and reliability.
• Proficiency in advanced Microsoft Excel, including advanced formulas, Word, and Email.
• Experience with IEX, CMS, and Avaya systems preferred.
• Ability to create detailed reports in Excel and forecast results effectively.
• Meticulous attention to detail and a high level of accuracy in work.
• Capable of multitasking, maintaining focus, and completing tasks within specified timeframes.
• Previous experience in a call center environment is essential.
• Prior experience in Workforce Management is an advantage.

Personal Attributes:

• Proactive and capable of taking initiative.
• Flexible team player with a positive and collaborative attitude.
• Strong time management skills with the ability to work independently and meet deadlines.
• Competent in managing multiple projects concurrently.
• Friendly, professional demeanor with excellent communication skills.
• Organized and adaptable to changes in a dynamic work environment
• Exceptional attendance record and punctuality.
• Proficient in problem-solving and decision-making.

Why Join Fusion CX:

Joining Fusion CX means becoming part of a dynamic team dedicated to revolutionizing healthcare support services. As an RTA Executive in Kolkata working with our healthcare client, you’ll be pivotal in optimizing operational efficiency and ensuring seamless service delivery. With cutting-edge technologies and tailored processes designed for the healthcare sector, you’ll have the opportunity to make a tangible impact and drive positive change. At Fusion CX, we prioritize employee growth and development, offering a supportive work environment where innovation and collaboration thrive. Join us and be part of a rewarding journey towards transforming healthcare support services.