Quality Analyst – Chennai

Fusion CX in Chennai is searching for a meticulous quality analyst to oversee and enhance the quality of our operations and agent performance to ensure excellent services, customer satisfaction, and experience at every interaction. If you have a keen eye for detail and a dedication to excellence, this role offers the opportunity to ensure our processes meet the highest standards and regulations. Apply now and join us as a quality analyst in Chennai to build a fulfilling career with a dynamic team in a truly global CX transformation company with a premier clientele and diverse workforce.

Job Description:

Key responsibilities of the Quality Analyst in our Chennai team will include:

• Conduct detailed audits and provide actionable feedback to the floor staff to align with our quality benchmarks.
• Conduct rigorous compliance checks, confirming that all procedures adhere to regulatory standards.
• Detect any process discrepancies and formulate strategic corrective action plans to rectify issues swiftly.
• Lead briefings and conduct daily quality assessments to uphold and reinforce quality protocols consistently.

Job Requirements:

An ideal candidate for the Chennai Quality Analyst role must have the following:

• Command over Telugu, English, and other regional languages.
• Flexibility to work across 24/7 shifts, including rotational offs.
• A sharp eye for detail and robust analytical capabilities.
• Strong communication skills to effectively convey feedback and interact with team members.
• The capacity to identify operational gaps and introduce impactful improvements.

Why Join Fusion CX in Chennai:

As a Quality Analyst with Fusion CX Chennai, you will be an integral part of a team that prides itself on the quality of its services. We empower your professional careers at Fusion CX by providing a dynamic environment.  Here your insights will directly contribute to our operational excellence and customer satisfaction. Your work will ensure that every process is efficient, compliant, and continuously improving. Join us to take your quality assurance expertise to the next level in an organization that values your skills and dedication.