Quality Analyst – Seller Support – Navi Mumbai, India

Are you seeking QA jobs in a global company or looking to grow your career as a Quality Analyst within seller support or e-commerce operations? Fusion CX is hiring Quality Analysts to strengthen quality compliance, improve seller experience, and support high-volume digital operations in Fusion CX Mumbai. This quality analyst role in Navi Mumbai is ideal for professionals who excel at evaluating interactions, providing meaningful feedback, and driving process improvements through structured quality frameworks.

Job Description:

About the Role

As a Quality Analyst for Seller Support, you will audit interactions across calls, chats, and emails to ensure accuracy, compliance, and adherence to established procedures. You will identify gaps, support coaching interventions, maintain quality documentation, and collaborate with operations teams to improve overall seller experience.

Key Responsibilities

• Audit seller interactions (calls, chats, emails) to evaluate accuracy, compliance, and process adherence.
• Share actionable feedback with advisors through structured 1:1 coaching sessions.
• Identify trends, defects, and perform root cause analysis to support performance improvement.
• Publish daily and weekly quality reports and maintain detailed error logs.
• Conduct internal and external calibrations to ensure consistency in scoring and quality standards.
• Recommend process improvements to enhance seller experience and operational consistency.
• Ensure compliance with platform policies, data privacy norms, and quality guidelines.
  Note: Responsibilities may evolve based on business needs.

Job Requirements:

• Education: Graduate (any discipline).
• Experience: 1–3 years in Quality Assurance or Seller/Customer Support.
• Strong communication and analytical skills with close attention to detail.
• Good understanding of e-commerce workflows and seller support processes (preferred).
• Proficiency in Excel/Google Sheets and quality evaluation frameworks.
• Ability to work in a WFO environment and collaborate with cross-functional teams.

Why Join Fusion CX?

Build your career in Quality Assurance in the contact center or BPO industry within a structured, data-driven seller support environment.

• Enhance your expertise in QA methodologies and e-commerce quality frameworks.
• Work closely with operations and training teams to uplift performance and seller experience.
• Gain exposure to high-volume digital support environments and continuous improvement projects.
• Access long-term growth opportunities within Fusion CX’s quality and analytics functions.

If you are seeking Quality Analyst opportunities within the eCommerce seller support domain with a renowned global client and a global CX company, and want to grow your career in a performance-focused environment, apply now and join us at Fusion CX as a QA Specialist in Mumbai, India.