Quality Analyst – Review Proctoring (Team Lead / Supervisor) – Kolkata, India

Are you exploring quality assurance or proctoring quality analyst (QA) jobs in Kolkata? Fusion CX is hiring a Quality Analyst (Team Lead / Supervisor) for our review and proctoring operations in Kolkata, West Bengal. This role is ideal for experienced supervisors who excel in quality oversight, performance management, and compliance-driven support within online exam integrity workflows.

Job Description:

About the Role

As a Quality Analyst – Review Proctoring (Team Lead / Supervisor), you will oversee proctors and image reviewers, ensure operational accuracy, maintain compliance with academic integrity guidelines, and support performance improvement across the review workflow. You will handle escalations, monitor team responsiveness, and prepare performance reports for internal operations leadership.

Key Responsibilities

• Supervise day-to-day operations of proctors and image review teams.
• Provide coaching, guidance, and structured performance feedback.
• Manage escalations related to technical issues, misconduct reviews, or review-based concerns.
• Monitor key performance metrics such as accuracy, attendance, responsiveness, and turnaround times.
• Prepare quality and performance reports for internal operations leadership.
• Coordinate with operations teams on staffing requirements and workflow adjustments.
• Support onboarding, training, and ongoing skill development of reviewers and proctors.
• Ensure adherence to academic integrity standards, confidentiality guidelines, and data protection requirements.
• Support continuous improvement across review and proctoring operations.
  Note: Responsibilities may evolve depending on business needs.

Job Requirements:

• Education: Graduate (any discipline).
• Experience: 3–5 years of supervisory experience in BPO, customer service, education support, or proctoring operations.
• Strong leadership, team management, and escalation-handling skills.
• Excellent communication skills in English (written and verbal).
• Experience working in compliance-driven environments or EdTech/SaaS support (preferred).
• Strong analytical ability to interpret performance data and recommend corrective actions.
• Ability to operate effectively in a WFO environment.

Why Join Fusion CX Kolkata?

Advance your leadership career in a structured, integrity-focused exam review and proctoring environment.

• Strengthen expertise in academic integrity workflows, proctoring oversight, and quality management.
• Work closely with operations and training teams to elevate reviewer accuracy and compliance.
• Gain exposure to governance-led processes, risk mitigation, and performance reporting.
• Build long-term supervisor and quality leadership opportunities within Fusion CX.

If you are seeking review proctoring quality analyst jobs in Kolkata or exploring supervisory roles in West Bengal, apply now and grow your career with Fusion CX.