Quality Analyst– Global – Durgapur

Are you often praised for your keen eye for detail and are currently searching for quality analyst jobs in Durgapur? Do you want to join a QA job in Durgapur that can offer experience working for global brands and teams? If you say yes, you must not miss this opportunity. Fusion CX is currently seeking dedicated quality analysts to join our dynamic team in Durgapur to audit global processes. At Fusion CX, we are enhancing customer experiences through innovative solutions and exceptional service with a group of professionals worldwide committed to CX innovation, transformation, and excellence, and in this QA role, you will be a crucial part of this mission.

This position is critical in ensuring the efficient operation of our call centers, driving process improvements, and producing insightful reports that support our operational goals. So, if you are a detail-oriented individual with a strong background in quality assurance and management and a passion for problem-solving, we want to hear from you!

Job Description:

Main Responsibilities of the quality analyst auditing global processes in Durgapur:

• Manage the call volume, daily attendance, and program break schedules.
• Work closely with the operations team to analyze and help improve their delivery processes.
• Generate ideas for process and service improvement planning.
• Produce daily, biweekly, and monthly internal/External reports.
• Assist with projects and other duties as requested or assigned.

Job Requirements
Skills and Qualifications:

Here are the qualifications and qualities you need to thrive in the quality analyst role in Durgapur for global processes:

• Demonstrating sound work ethic.
• Must have advanced-level Microsoft Excel skills, including knowledge of advanced formulas. Also, candidates for the QA position must be proficient in MS Word and using email communication.
• Experience working with IEX, CMS, and Avaya.
• Ability to create reports in Excel and forecast results.Attention to detail and high level of accuracy.
• Ability to multi-task, focus for extended periods of time, and finish reports on time.
• Previous call center experience is required for the quality analyst role in global processes.
• Previous Work Force Management experience will be considered as an asset.

 

Personal Attributes:

• Ability to take initiative.
• Flexible team player with a positive attitude.
• Must have strong time management skills with the ability to work with minimal supervision and under tight timelines.
• Capable of managing multiple projects simultaneously.
• Must be friendly and highly professional and have a positive attitude.
• Organized with the ability to adapt quickly and effectively to change.
• Excellent attendance records.
• Able to communicate professionally with high proficiency in both oral and written communication
• Must possess problem-solving skills.

Additional Information: This position may involve transitioning to replace onsite resources.

Why Join Fusion CX?

At Fusion CX, we value our employees and foster a culture of growth and innovation. By joining our team, you will be part of an organization prioritizing professional development and collaboration. We offer diverse roles, and if you are seeking QA jobs in Durgapur, Fusion CX is the place to be. We offer competitive salaries, comprehensive benefits, and a supportive environment encouraging creativity and initiative. If you are ready to take your career to the next level and contribute to a company that makes a difference, apply today and help us shape the future of customer experience!