Program Manager – Telecom – Kingston, Jamaica

Are you an experienced program manager seeking jobs in Kingston, Jamaica? Are you a natural leader with experience working with a major US Telecom player? Do you want to drive a dynamic team to success? If you answer yes, here is an opportunity tailored just for you! Fusion CX seeks an experienced Program Manager to join our thriving operations in Kingston, Jamaica. If you are an accomplished leader with experience managing large teams and looking for program manager jobs in Jamaica, this is your chance to make a real impact.

With direct experience in the Line of Business for a leading USA telecom provider and a passion for optimizing customer satisfaction, you will play a pivotal role in achieving company and client goals. Join a global leader in customer experience transformation. Elevate your career while enjoying the unique opportunities that come with this program manager role in Kingston, Jamaica.

Ready to lead, innovate, and grow with us? Apply now and start making your mark on the future of customer experience in Jamaica with a leader in customer service and experience space.

Job Descriptions – Program Manager

Key responsibilities of the program manager in Kingston, Jamaica:

• Supervise and coordinate the efforts of operational staff to meet predefined goals and objectives, ensuring alignment with company and client expectations.
• Implement and drive process improvements aimed at enhancing operational efficiency.
• Partner with other leaders to assist in budget planning and cost control measures to ensure better resource management.
• Maintain records and prepare comprehensive reports on operational performance.
• Develop team goals that align with both company and client objectives and coordinate staff’s efforts to ensure they continuously meet and exceed the goals.
• Build and maintain strong relationships with clients to ensure continued satisfaction and business growth.
• Meet or exceed monthly performance targets set by the Operations Manager and clients.
• Conduct weekly reviews with the Operations Manager to assess progress and ensure the team is on track to meet or exceed goals.

Job Requirements – Program Manager

Required skills, qualifications, experience, and specialized techniques needed to thrive in the role of program manager in Fusion CX Jamaica:

Required Skills and Specialized Techniques:

• Leadership Experience: Proven ability to lead and manage a team of at least 100 employees.
• Target and Deadline Management: Experience in working with ambitious targets and tight deadlines, ensuring high performance and timely delivery.
• Microsoft Office Proficiency: Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Communication Skills: Excellent verbal, written, and presentation skills, along with strong interpersonal abilities to engage with team members, stakeholders, and clients effectively.
• Emotional Intelligence: Maintaining politeness and compassion while demonstrating confidence and decisiveness in leadership situations.

Qualification and Experience

• Bachelor’s degree, preferably in finance or related field.
• 3-5 years of experience in a Program Manager or similar leadership role.
• Proven experience working with LOB for a US pioneering telecom brand and familiarity with its operational requirements.
• Flexibility to work across varying schedules, as needed.
• Strong ability to multi-task effectively while maintaining attention to detail.
• Exceptional interpersonal skills with the ability to engage and collaborate professionally with all levels of staff and leadership.

Working Conditions: Normal BPO environment.

Why Join Fusion CX?

At Fusion CX, we don’t just offer jobs in Jamaica; we provide a platform for you to grow, innovate, and lead in an environment that values your contributions. As a Program Manager in Jamaica, you will have the opportunity to collaborate with a diverse, global team and drive impactful changes for the world’s leading telecom brand in the USA. We are committed to fostering an inclusive, dynamic work culture where you can develop new skills, take on exciting challenges, and make a difference.

Fusion CX offers competitive salaries, comprehensive benefits, and unparalleled career growth opportunities. At Fusion CX, we believe in empowering our employees. Moreover, we offer rewarding jobs in Jamaica that allow you to thrive professionally and personally. As part of a forward-thinking company that focuses on employee development, we support your career aspirations and provide the resources you need to succeed.  Whether you are looking for program manager jobs in Kingston, Jamaica, or seeking an opportunity to lead globally, Fusion CX offers the ideal environment to elevate your career.

So, don’t miss out on the chance to join a company that truly values its people. Apply today and take your leadership career to the next level with Fusion CX Jamaica.