Program Manager – San Ignacio, Belize

Are you a strategic leader with a proven track record in the BPO industry? Fusion CX is seeking a seasoned Program Manager in San Ignacio to lead operations for a high-impact campaign. This is your opportunity to join a global customer experience company where your leadership will directly influence performance, team culture, and client success. If you are results-driven, organized, and ready to manage a large team in a fast-paced environment, this role is built for you. Apply now!

Job Description – Program Manager

About the Role

As a Program Manager at Fusion CX in San Ignacio, you will be responsible for overseeing a campaign team, ensuring all KPIs are consistently met, and driving operational excellence. This role requires strong team management skills, attention to detail, and the ability to generate and share accurate performance reports on a regular basis. You will act as the primary driver of campaign success through team motivation, process adherence, and proactive communication.

Key Responsibilities

• Manage a large team of agents, supervisors, and support staff assigned to a specific campaign.
• Ensure consistent achievement of all campaign-specific KPIs and performance benchmarks.
• Run and analyze operational reports to track daily, weekly, and monthly performance.
• Send weekly updates to leadership summarizing team progress and performance trends.
• Identify areas for improvement and implement solutions in coordination with stakeholders.
• Maintain an organized, high-performance environment focused on results and accountability.

Job Requirements – Program Manager

Qualifications & Requirements

• Associate Degree in Business Management (minimum required).
• More than 5 years of experience in the BPO industry in a managerial role.
• Strong leadership and ability to manage a large team.
• Proven ability to run reports.
• Ensure all KPIs are consistently met for the specific campaign.
• Send weekly updates on the team’s progress.

Why Join Fusion CX?

At Fusion CX, you lead with purpose, backed by people-first values and global opportunity. As a Program Manager in San Ignacio, you will:

• Oversee critical campaigns for a company that champions performance and integrity.
• Work in a culture that values leadership, growth, and collaboration.
• Have direct influence on client satisfaction and team success.
• Join a growing global brand that recognizes and rewards impact.

Are you ready to lead with clarity, strategy, and purpose? Apply now and become part of the Fusion CX leadership team.