Program Manager – Orange Walk, Belize

Are you a results-driven leader with bilingual communication skills in English and Spanish? Do you possess a strong background in call center operations? Fusion CX is hiring a Program Manager for our Orange Walk branch. This is your opportunity to lead, motivate, and elevate performance for a global customer experience company. If you have experience in managing large teams, driving KPIs, and fostering accountability, this role is built for you.

Job Description:

About the Role

As a Program Manager at Fusion CX Orange Walk, you will oversee a key client campaign, ensuring consistent KPI achievement, process efficiency, and team success. You will lead operations strategy, monitor performance trends, and collaborate with cross-functional teams to deliver high-quality service outcomes.

Key Responsibilities

• Oversee campaign operations and ensure all performance benchmarks are consistently achieved.
• Manage and mentor a team of supervisors, team leaders, and support staff.
• Run and analyze reports to evaluate daily and weekly team performance.
• Identify performance gaps and implement process improvements.
• Partner with leadership to develop and execute action plans for client satisfaction.
• Maintain compliance with client and company standards while ensuring accurate reporting.

Job Requirements:

Qualifications and requirements you need to thrive in the Program Manager role in Orange Walk:

• Associate Degree in Business Management or equivalent experience.
• Over five years of experience in BPO or call center management.
• Fluency in both Spanish and English (bilingual proficiency required).
• Prior sales experience in a call center or customer service campaigns is required.
• Proven leadership skills with the ability to manage large teams.
• Strong analytical, organizational, and reporting skills.
• Must reside within Orange Walk Town or nearby areas.
• Fully flexible with scheduling and operational needs.

Why Join Fusion CX Orange Walk?

At Fusion CX, leadership means building people as much as performance. As a Program Manager in Orange Walk, you’ll drive operational excellence in a supportive, growth-focused environment.

• Lead a high-impact team in a dynamic CX organization.
• Work with global leaders who value strategy, empathy, and accountability.
• Build a lasting career in a company known for its people-first culture.

Looking for program manager jobs in Orange Walk, bilingual leadership roles, or call center management opportunities? Apply now and lead the way with Fusion CX.