Proctor – Exam Monitoring Specialist – Customer Service (Education Support) – Kolkata

Are you analytical, detail-oriented, and passionate about maintaining academic integrity? Fusion CX is hiring Proctors – Exam Monitoring Specialists for our Customer Service (Education Support) division in Kolkata. This role is ideal for individuals with a strong sense of responsibility, observation, and professionalism who can ensure fairness and compliance in online examinations. If you’re seeking exam monitoring jobs in Kolkata, education support roles, or EdTech customer service careers, this is your opportunity to join a growing global CX organization.

Job Description:

About the Role

As a Proctor – Exam Monitoring Specialist, you will play a key role in supervising online exams, enforcing academic guidelines, and upholding institutional standards. Using advanced AI monitoring tools and live video/audio feeds, you will identify potential irregularities, assist test-takers with basic issues, and ensure the overall security and integrity of the testing process.

Key Responsibilities

Responsibilities of a Proctor or Examination Monitoring Specialist include:

• Monitor exam sessions through software and live video/audio feeds.
• Verify the test-taker’s identity and confirm correct exam session details.
• ● Identify and flag any potential academic misconduct, including the use of unauthorized resources, websites, or devices.
• Verify that each test-taker is taking the correct examination and is fully complying with all established guidelines and instructions.
• Support test-takers with basic technical queries and escalate complex issues appropriately.
• Report all observed or flagged suspicious behaviors to the designated personnel or relevant departments promptly, and document all activities and maintain accurate, confidential records.
• Ensure strict adherence to institutional and organizational testing policies.
• Uphold professional conduct, neutrality, and confidentiality throughout all interactions.

Job Requirements:

Required skills and qualifications needed to join this education support role:

Required Skills & Qualifications

• Two to four years of experience in customer service or a related field.

• Bachelor’s degree or equivalent relevant professional experience.

• Intermediate proficiency in computer operations, including G Suite, Slack, and a basic understanding of media players.

• Prior experience in the education sector or remote proctoring is preferred.

• Experience working in SaaS, EdTech, or technical support environments is strongly preferred.

Additional Qualifications

• Excellent verbal and written communication skills.

• Typing speed of at least 50 words per minute.

• Ability to work effectively and independently with minimal supervision.

• Commitment to maintaining confidentiality; willingness to sign and adhere to a non-disclosure agreement (NDA).

• Openness to constructive feedback and the ability to apply it toward ongoing professional development and growth.

Key Competencies

• Observation Skills: Sharp ability to detect irregularities or violations quickly and accurately.
• Technological Agility: Comfort with using monitoring tools and adapting to new systems.
• Problem-Solving: Ability to troubleshoot technical or operational issues efficiently.
• Professional Integrity: Commitment to neutrality and confidentiality in exam supervision.
• Operational Agility: Ability to stay composed and effective in a fast-paced, high-growth environment.

Why Join Fusion CX?

At Fusion CX, precision and purpose go hand in hand. As part of our education support operations, you will work with global technologies, uphold integrity-driven processes, and contribute to academic fairness worldwide.

• Gain hands-on experience in the growing EdTech and remote proctoring sector.
• Be part of a team that values vigilance, accountability, and continuous improvement.
• Work in a culture that rewards attention to detail and professional excellence.

Looking for remote proctoring jobs, education industry support roles, or exam monitoring careers with a global CX company? Apply now and help Fusion CX set the standard for integrity and quality in online testing as a Proctor or Exam Monitoring Specialist.