Process Trainer – E-Commerce – Siliguri, India

Looking for training jobs in Siliguri that offer real career growth? Fusion CX is hiring a Process Trainer in Siliguri to support our expanding e-commerce operations. If you have hands-on experience delivering e-commerce training programs and a passion for enabling frontline performance, this is your opportunity to join a global customer experience leader at the forefront of digital retail transformation.

Job Description – Process Trainer

About the Role

As a Process Trainer based in Siliguri, you will be responsible for delivering effective and engaging training sessions for customer support associates aligned with e-commerce accounts. You will play a key role in preparing new hires, supporting ongoing learning, and reinforcing process updates while driving excellence in service delivery and compliance.

Key responsibilities of an e-commerce process trainer in Siliguri

• Deliver new hire training, process-specific sessions, and refreshers for e-commerce campaigns
• Ensure that all trainees meet quality benchmarks and performance expectations during and post-training
• Collaborate with operations, QA, and client teams to ensure consistency in training delivery and accuracy of content
• Maintain detailed documentation of attendance, performance, and feedback
• Monitor trainee progress through assessments and evaluations, offering coaching where required
• Stay current with process updates and revise training materials accordingly
• Foster an interactive and inclusive learning environment that supports diverse learner needs

Job Requirements – Process Trainer

Qualifications and requirements of an ideal candidate for the role of process trainer in Fusion CX Siliguri:

• Minimum graduate degree in any discipline
• Prior experience in e-commerce training or onboarding roles is mandatory
• Strong communication and facilitation skills
• Proven ability to work with cross-functional teams in a fast-paced, target-driven environment
• Good understanding of customer service KPIs, service workflows, and performance improvement strategies
• Familiarity with digital learning tools and training methodologies
• Must be based in or willing to relocate to Siliguri

Why Join Fusion CX?

At Fusion CX, we empower trainers to shape talent, support global CX campaigns, and drive real impact. As part of our Siliguri team as an ecommerce process trainer, you will benefit from:

• A vibrant work culture that values learning, creativity, and performance
• Exposure to world-class e-commerce clients and ever-evolving processes
• A supportive leadership team invested in your professional development
• Opportunities for internal mobility, skill enhancement, and long-term career growth

If you are looking for trainer jobs in Siliguri or want to advance your career with a leading CX company in the e-commerce space, this is your next move. Apply today and start impacting where it matters most—through knowledge, training, and transformation.