Pre Sales Consultant – Mumbai, India

Join Fusion CX as a pre-sales consultant in Mumbai and be a key player in our business’s growth and success. We are looking for a highly skilled individual with excellent written and spoken English skills and 3 to 6 years of experience in pre-sales or Bid Management within the Call Center BPS industry. This role is ideal for someone with a keen eye for detail, outstanding writing abilities, and a strong command of the Microsoft Office Suite. Sounds like you? If you possess these qualities and want to advance your career with a global CX service provider, apply now!

Job Description

The Pre Sales Consultant is responsible for the hands-on production of proposals and presentation materials. Working closely with the Head of Presales & Solutions and other deal team members, this role requires meticulous attention to detail, superior writing and editing skills, exceptional time management, and expertise in the Microsoft Office Suite.

Essential Duties and Responsibilities of Pre-Sales Consultant in Fusion CX Mumbai:

• Create high-quality content with excellent spoken and written English skills.
• Manage the collaborative proposal process, which includes coordinating the collection of project-specific information and developing proposal content to meet established guidelines and deadlines.
• Prepares and manages the development and execution of responses RFI, RFP & RFQ
• Conducts Question & Answer (Q&A) meetings with bid team members.
• Set up and populated proposals based on solicitation requirements and information from Q&A meetings.
• Write persuasive executive summaries and critical components of deliverables, including past performance volumes, Technical and management volumes, security volumes, resumes, and single voice editing. Also, capturing actions from meetings with proposal team members, capture teams, and understanding of the business value proposition.
• Provide writing guidance to other team members to ensure proposals are clear and concise.
• Strong aptitude for improving organization, flow, readability, completeness, and clarity of engineering-intensive proposals.
• Uses templates to ensure consistency and best practice.
• Creates precise, well-written narratives for non-technical proposal inquiries.
• Works with technical team members as a Pre Sales Consultant for project-specific technical narratives.
• Proofread, edit, and format proposals to ensure compliance.
• Populates pricing and other forms based on data received from the team.
• Prints, assembles, and readies proposals for overnight, hand delivery, and/or electronic submission.
• Quality Control of final printed and/or electronic submission.
• Maintains excellent communication throughout all proposal timelines and maintains all applicable reporting and logs.
• Maintains the Estimates database, including bid opportunities and status, bid folders, proposal templates, project charts, technical narratives, past performance evaluations, employee resumes, client contact information, project photos, etc.
• Assists with market research, including information gathering on potential clients and other industry research to support the development of sales and marketing.
• Manage knowledge resources effectively.

Job Requirements

Essential educational qualifications, skills, and qualities of an ideal candidate for the role of Pre Sales Consultant in Mumbai:

• The minimum educational qualification required for the role is graduate or above.
• 3 to 6 years of pre-sales or Bid Management experience in the Call Center and Business Process Services (BPS) industry.
• Excellent written and spoken English skills.
• In-depth knowledge of MS Word, PowerPoint, and Excel.
• Strong content creation skills.
• Outstanding time management and organizational skills.
• Ability to work collaboratively in a team environment.
• High attention to detail and superior writing and editing abilities.
• Strong aptitude for improving the organization, flow, readability, completeness, and clarity of proposals.
• Ability to manage multiple tasks and meet tight deadlines.

Why Join Fusion CX in Mumbai:

Fusion CX offers a dynamic and supportive work environment where your professional growth is a priority. As a Pre Sales Consultant in Mumbai, you will have the opportunity to work closely with senior leadership and contribute to high-impact projects. We value your expertise and offer continuous learning opportunities to help you advance your career. Moreover, at Fusion CX, you will be part of a team dedicated to delivering exceptional service and innovative solutions to our clients. If you have the skills and experience we seek, we invite you to apply and become a part of our success story.