Pre-Sales Consultant – Bid & Proposal Management – Kolkata, India

Turn every bid into a stronger business opportunity. Fusion CX is hiring a Pre-Sales Consultant – Bid & Proposal Management in Kolkata, India. If you’re searching for Pre-Sales Consultant jobs in Kolkata, bid management jobs, proposal management jobs, RFP jobs, BPO pre-sales careers, or commercial pricing roles, this opportunity puts you at the center of complex domestic and international Contact Center outsourcing opportunities. You will manage proposals from RFP/RFI/RFQ intake through final submission, coordinate cross-functional inputs, develop solution narratives, build commercial models, and help position Fusion CX competitively across Indian and international markets.

Job Description:

About the Role

As a Pre-Sales Consultant, you will manage the end-to-end bid lifecycle for Contact Center outsourcing opportunities across Domestic India and international markets. You will work closely with Operations, Finance, Technology, Workforce Management, Quality, Compliance, HR, and Senior Leadership to develop complete, compliant, commercially sound, and client-focused proposals. The role combines bid management, proposal development, commercial pricing, business analysis, stakeholder coordination, and solution narrative development and requires strong organizational, analytical, writing, and commercial skills.

Key Responsibilities

Bid & Proposal Management

• Own the end-to-end bid lifecycle from RFP receipt and kick-off through final submission, including intake, qualification, planning, content development, review, and final delivery.
• Analyze RFP, RFI, and RFQ documents to identify scope, compliance requirements, evaluation criteria, and key win themes.
• Develop and maintain bid plans with clear milestones, owner assignments, and submission deadlines.
• Coordinate inputs from Operations, IT, Workforce Management, Quality, Compliance, HR, and other internal stakeholders.
• Ensure submissions comply with client-specified formats, word limits, and mandatory requirements.
• Maintain and continuously update a central repository of reusable proposal content, case studies, and standard responses.

Pricing & Commercial Preparation

• Prepare commercial models for Contact Center engagements, including FTE-based, per-hour, per-minute, per-transaction, and outcome/risk-based pricing structures.
• Build and validate cost models covering agent costs, infrastructure, technology, training, management overhead, and margin.
• Work with Finance to ensure pricing reflects accurate cost assumptions, target margins, and risk buffers.
• Develop pricing comparisons, sensitivity analyses, and scenario models to support commercial decision-making.
• Support commercial negotiations through pricing narratives, should-cost analyses, and rate card documentation.

Domestic Deal Management

• Manage proposals for Indian domestic Contact Center outsourcing opportunities across verticals including BFSI, Telecom, E-commerce, Healthcare, and Government.
• Understand domestic commercial norms, contractual structures, and regulatory considerations applicable to Indian BPO contracts.
• Maintain awareness of competitive pricing benchmarks in the Indian market.

International Deal Management

• Support and lead proposal responses for international markets including the US, UK, Middle East, and APAC.
• Understand applicable international compliance requirements, data protection regulations, and guidelines relevant to proposals, including GDPR and HIPAA where applicable.
• Tailor solution narratives and commercial structures to international client and procurement requirements.
• Coordinate with onshore, nearshore, and offshore delivery teams to develop credible staffing and transition plans for global opportunities.

Stakeholder & Process Management

• Drive bid governance, including bid/no-bid decisions, internal review gates, and final sign-off processes.
• Facilitate and lead proposal review meetings, red-team reviews, and executive walk-throughs.
• Liaise with client procurement teams or intermediaries to clarify RFP requirements during Q&A windows.
• Track bid outcomes and conduct win/loss analysis.
• Feed bid insights into ongoing proposal improvement initiatives.

Job Requirements:

Education

• Master’s degree is required for this opportunity.

Experience

• 4–5 years of experience in Bid Management, Pre-Sales, or Proposal Management within a BPO, Contact Center, or ITeS environment.
• Demonstrated experience managing both domestic and international bids independently.
• Hands-on experience preparing commercial pricing models for Contact Center engagements.
• Exposure to multiple pricing models, including FTE-based, outcome-based, and risk/reward structures.

Technical Skills

• Advanced proficiency in Microsoft Excel for pricing models.
• Strong proficiency in Microsoft PowerPoint for executive presentations.
• Strong proficiency in Microsoft Word for proposal authoring.
• Familiarity with proposal management tools or CRM platforms such as Salesforce, RFPIO, or Loopio is an advantage.
• Working knowledge of Contact Center metrics including AHT, SLA, ASA, CSAT, FCR, occupancy, and shrinkage, and their impact on pricing and staffing models.

Skills & Competencies

• Strong written communication skills with the ability to develop clear, persuasive, and client-centric proposal narratives.
• Excellent project management and organizational skills.
• Ability to manage multiple bids simultaneously under tight deadlines.
• Sharp attention to detail and high standards of accuracy across content and commercial outputs.
• Collaborative approach with the ability to coordinate and influence stakeholders across functions without direct authority.
• Strong analytical thinking and commercial acumen.

Work Details

Location: Kolkata, India

Work Mode: Work From Office (WFO)

Why Join Fusion CX?

Winning complex business opportunities requires more than a well-written proposal. It requires people who can understand requirements, connect expertise across teams, build commercially sound solutions, and present them with clarity. As a Pre-Sales Consultant, you’ll work across the full bid lifecycle and gain exposure to both domestic and international Contact Center opportunities.

What You’ll Gain

• Build advanced expertise in RFP, RFI, and RFQ management.
• Gain hands-on experience in Contact Center commercial pricing and solution development.
• Work on domestic and international business opportunities across multiple industries.
• Collaborate with senior leaders and cross-functional teams including Operations, Finance, Technology, HR, WFM, Quality, and Compliance.
• Strengthen your understanding of Contact Center metrics and their impact on staffing and commercial models.
• Develop expertise across bid governance, proposal strategy, commercial analysis, and client-facing communication.
• Build long-term career opportunities across Pre-Sales, Bid Management, Proposal Management, Solution Consulting, Commercial Strategy, and Business Development.

Apply Today

If you’re searching for Pre-Sales Consultant jobs in Kolkata, pre-sales jobs, bid management jobs, proposal management jobs, RFP jobs, RFI jobs, BPO pre-sales jobs, Contact Center pre-sales careers, commercial pricing jobs, or business development jobs in Kolkata, apply today and bring your commercial thinking, proposal expertise, and strategic approach to Fusion CX.