Patient Support Associate – Healthcare Information Technology – Cebu, Philippines

Are you exploring customer service jobs in Cebu or looking to grow your career in healthcare information technology support? Fusion CX is hiring for the Patient Support Associate role in our Cebu operations. This healthcare customer service role is perfect for individuals who communicate clearly, stay organized, and deliver accurate, empathetic support to patients and users. If you’re seeking call center jobs in Cebu within a stable and growing healthcare domain, this opportunity is designed for you; join us as a Patient Support Associate in Cebu City.

About the Role

As a Patient Support Associate, you will support users across phone, email, and online tools while handling healthcare-related information with accuracy and professionalism. You will work closely with digital health platforms and healthcare information systems, ensuring a smooth and reliable experience for every patient.

Key Responsibilities

• Use Microsoft Office tools, including Internet Explorer, Excel, and other applications.
• Assist users with inquiries related to healthcare information tools and processes.
• Communicate clearly in both written and verbal formats with strong patient-handling etiquette.
• Maintain accuracy and organization while managing multiple tasks.
• Deliver high productivity while meeting quality standards.
• Document interactions with clarity and maintain confidentiality of patient information.

Qualifications & Requirements

• Minimum educational requirement: Class 12th (XII).
• Excellent written and verbal English communication skills.
• Strong phone manners and patient-support capabilities.
• Proficiency in Microsoft Office applications.
• Ability to multitask, stay organized, and maintain high productivity.
• Must be willing to Work From the Office – Cebu.

Why Join Fusion CX Cebu?

Fusion CX Cebu offers a professional environment where healthcare support and technology come together.

• Build your career in healthcare information technology and patient support.
• Join a stable global organization with structured workflows and supportive teams.
• Strengthen your communication, documentation, and digital health-support skills.
• Be part of a culture that values empathy, clarity, and continuous learning.

If you’re searching for call center jobs in Cebu or want to build a career in healthcare information technology support, apply now and join Fusion CX as a Patient Support Associate in Cebu.