Patient Support Agent – Healthcare – Kolkata, India

Are you a compassionate individual with an interest in the healthcare industry? Are you a passionate professional with excellent communication skills? If you are searching for a call center or BPO job in Kolkata where you can thrive and grow, look no further. We have an exciting opportunity for you! Join Fusion CX in Kolkata as a Patient Support Agent for an innovative healthcare software and medical technology company. This job vacancy in Kolkata will enable you to enhance your career in the healthcare customer service space with a global customer experience company. So, if you want to make an impact in people’s lives and build a career in healthcare customer service, apply now!

Job Description:

The patient support agent or associate in Fusion CX Kolkata will interact with patients via phone, offering a clear overview of the prescribed diagnostic tests. The jobs of patient support agents also include collecting and verifying the demographic and insurance information of the patients. Finally, these reps must arrange the shipment of testing devices efficiently. They will report to patient support managers. This role catering to customers of healthcare clients requires computers, technology, customer service, and telecommunication skills to offer an excellent patient experience. The duties and responsibilities of an agent include:

Patient Scheduling: Schedule patients for testing using the required application or software.

Inbound and Outbound Calls: Answer inbound calls from patients, physician offices, and DME companies. Place outbound calls to patients, physician offices, and DME companies.

Insurance Verification: Obtain and verify insurance information from patients.

Patient File Management: Update patient files with corrected insurance and demographic information as a patient support agent.

Order Management: Handle incomplete orders, physician updates, device delivery calls, and collections-related patient calls, call regarding lost devices and patient calls required from the applications or software.

Payment Processing: Process patient payments using the required applications/software.

Test Order Validation: Process and validate test orders received using the required applications/software.

Cross-Training: Provide support in Practice Support as needed.

Additional Duties: Perform other duties as assigned.

Job Requirements

The ideal candidate for the patient support associate role in Kolkata serving healthcare consumers must possess the following knowledge, skills, and abilities. Also, these representatives must be capable of demonstrating and applying these capabilities to perform the essential functions of the job. This also includes the ability to adapt and use different combinations of skills, knowledge, and abilities to perform their jobs with or without reasonable accommodation.

Qualification & Standards

Education: A high school education or equivalent is required for the Kolkata patient support position.

Experience: Minimum of one (1) year of customer service and/or medical scheduling experience, or equivalent combination of education and experience preferred.

Grooming: All agents or representatives must maintain a neat, clean and well-groomed appearance by the client’s standards.

Qualities & Attributes

• Proficient in MS Internet Explorer, Excel, and various MS Office.
• Excellent written and verbal communication.
• Able to speak clearly on the telephone and in a professional phone manner.
• Strong organizational skills, detail-oriented, with the ability to multi-task effectively.
• Excellent production.
• Flexibility in terms of working hours to meet the requirements of the client.
• Ability to sit at a desk and work on a computer as needed.
• Ability to stand and exert well-paced mobility for a few hours as required for the patient support agent role.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Why Join Fusion CX?

If you are seeking a job in Kolkata where your skills are recognized, and contributions are rewarded, join us as a patient support agent in Fusion CX for a rising healthcare client. You will gain valuable experience in this patient support or healthcare consumer experience job vacancy in Kolkata. We offer diverse customer service or call center jobs in Kolkata with competitive compensation, learning and development opportunities. Moreover, this job vacancy in Kolkata offers a chance to work with a global team committed to excellence. So, if you are searching for rewarding healthcare or customer service jobs, apply now! You will grow while you will be a part of a remarkable customer experience transformation journey.