Patient Engagement Specialists – Healthcare Customer Service and Sales – Call Center – Orange Walk

Job Role: Inbound/Outbound Customer Service/Sales | Location: Orange Walk

Overview

Join Fusion CX as a Customer Service/Sales Representative specializing in dermatology appointments. This Patient Engagement Specialist role involves handling both inbound and outbound calls to assist patients with booking appointments, confirming medical information, and addressing inquiries related to dermatology services. This position is crucial for ensuring efficient patient care and support across various dermatology campaigns.

Responsibilities – Patient Engagement Specialists

• Appointment Scheduling: Assist patients with scheduling dermatology appointments, including for plastic surgery and dermatology research.
• Information Confirmation: Confirm patient information such as prescriptions and biopsy results, ensuring accuracy and privacy.
• Patient Interaction: Manage communications with patients, providing information and responding to queries with compassion and professionalism.
• Campaign Management: Work across different marketing campaigns to reach out to interested patients and assist them in accessing the necessary services.
• Compliance and Confidentiality: Adhere to HIPAA regulations and maintain patient confidentiality at all times.

Requirements – Patient Engagement Specialists

• Experience: Previous experience in customer service, especially in healthcare or dermatology-related fields, is highly desirable.
• Communication Skills: Excellent phone etiquette and the ability to manage both inbound and outbound calls effectively.
• Organizational Skills: Strong capability to organize and prioritize multiple patient inquiries and appointments.
• Patient Care: Compassionate, empathetic, and professional demeanor in patient interactions.
• Detail-Oriented: Meticulous attention to detail for accurate appointment scheduling and information handling.
• Technical Skills: Proficiency in using phone systems and appointment scheduling software.
• Adaptability: Ability to quickly adapt to changes in workflows and patient needs across different campaigns.
• Education: High school diploma or equivalent; additional training in healthcare customer service is a plus.

Why Join Us?

Fusion CX is committed to providing exceptional service in the healthcare sector, offering a dynamic work environment where you can grow your skills in customer service and patient care. We provide competitive compensation and opportunities for professional development.

Apply Now

If you are passionate about healthcare and customer service and have the skills to excel in a fast-paced environment, apply today to become part of our dedicated team at Fusion CX as Patient Engagement Specialists in Orange Walk.