Patient Care Specialist – German- Pristina, Kosovo

Are you fluent in German and seeking an exciting opportunity in Pristina? Join us as a Patient Care Specialist and become an integral part of a dedicated team providing exceptional over-the-phone support to patients of a leading orthodontic clinic. This is your chance to thrive in a dynamic environment that values collaboration, innovation, and excellence. If you are passionate about patient care and looking for call center jobs in Kosovo, this role offers you to go beyond and become a CX professional with a customer experience transformation company.

Job Description – Patient Care Specialist

What You’ll Be Responsible for as a Patient Care Specialist in Pristina, Kosovo:

• Patient Communication:
  • Answer inbound calls promptly and professionally, addressing patient inquiries regarding appointments, treatments, and clinic services.
  • Make outbound calls to confirm appointments, follow up on treatments, or provide additional information as needed.
  • Provide compassionate and clear communication to address patient concerns or questions.
• Appointment Management:
  • Schedule, reschedule, or cancel patient appointments using the clinic’s management system.
  • Ensure appointments are booked accurately and efficiently to optimize clinic schedules.
  • Send reminders and follow-up messages regarding upcoming or missed appointments.
• Patient Experience:
  • Deliver a positive patient experience by resolving issues promptly and professionally.
  • Handle challenging situations or escalations with empathy and a solutions-oriented approach.
• Collaboration with the Clinic Team:
  • Communicate important patient information to the clinic’s on-site staff.
  • Coordinate with orthodontists and administrative teams to ensure seamless patient care.

Job Requirements – Patient Care Specialist

What You Need to Succeed as a Patient Care Specialist in Pristina, Kosovo:

• Education and Experience:
  • Previous experience in customer service, healthcare, or a similar role is preferred.
  • Familiarity with appointment scheduling systems or call management tools is a plus.
• Skills and Competencies:
  • Exceptional verbal and written communication skills in German (B2-C1 level).
  • Strong interpersonal skills with a patient-centric approach.
  • Ability to multitask and manage high call volumes effectively.
  • Attention to detail and organizational skills to ensure accuracy in scheduling and record-keeping.
  • Problem-solving skills with the ability to handle escalations and resolve issues efficiently.

Why Join Fusion CX?

At Fusion CX, we are not just offering jobs – we are providing career opportunities that empower you to grow and succeed. As a Patient Care Specialist in Pristina, Kosovo, you will gain valuable experience in patient care while working in a supportive and collaborative team environment. We pride ourselves on fostering an inclusive culture where innovation, teamwork, and excellence thrive.

Are you looking for call center jobs in Kosovo in healthcare or a patient care role where you can make a real difference? Fusion CX offers consistent working hours, professional growth opportunities, and a chance to enhance your career in the orthodontic or healthcare experience industry. Join us today and become part of a company that values your contribution and invests in your success!