Patient Care Specialist – German- Pristina, Kosovo

Are you fluent in German and looking for an exciting career in customer service in Kosovo? Join Fusion CX as a patient care specialist in Pristina and become part of a dedicated team that provides exceptional over-the-phone support to patients at a leading orthodontic clinic. This healthcare customer service role is perfect for individuals passionate about patient care who thrive in a collaborative and fast-paced environment. If you’re looking for call center jobs in Kosovo where you can make a real impact, this opportunity is for you! Apply now!

Job Description – Patient Care Specialist

What You’ll Be Responsible for as a Patient Care Specialist in Pristina, Kosovo:

• Patient Communication:
  • Respond to inbound calls promptly and professionally, addressing patient inquiries regarding appointments, treatments, and clinic services.
  • Make outbound calls to confirm appointments, follow up on treatments, or provide additional information as needed.
  • Provide compassionate and clear communication to address patient concerns or questions.
• Appointment Management:
  • Schedule, reschedule, or cancel patient appointments using the clinic’s management system.
  • Ensuring appointments are booked accurately and efficiently to optimize clinic schedules.
  • Send reminders and follow-up messages regarding upcoming or missed appointments.
• Patient Experience:
  • Deliver a positive patient experience by resolving issues promptly and professionally.
  • Handle challenging situations or escalations with empathy and a solutions-oriented approach.
• Collaboration with the Clinic Team:
  • Communicate important patient information to the clinic’s on-site staff.
  • Coordinate with orthodontists and administrative teams to ensure seamless patient care.

Job Requirements – Patient Care Specialist

What You Need to Succeed as a Patient Care Specialist in Pristina, Kosovo:

• Education and Experience:
  • Previous experience in customer service, healthcare, or a similar role is preferred.
  • Familiarity with appointment scheduling systems or call management tools is a plus.
• Skills and Competencies:
  • Exceptional verbal and written communication skills in German (B2-C1 level).
  • Strong interpersonal skills with a patient-centric approach.
  • Ability to multitask and manage high call volumes effectively.
  • Paying attention to detail and organizational skills to ensure accuracy in scheduling and record-keeping.
  • Problem-solving skills with the ability to handle escalations and resolve issues efficiently.

Why Join Fusion CX?

At Fusion CX, we believe in creating meaningful career paths that help our employees grow and succeed. As a Patient Care Specialist in Pristina, you will gain valuable experience in patient support while working in a dynamic and innovative environment. We offer professional development opportunities, a supportive team culture, and the chance to build a fulfilling career with a global company. If you’re seeking customer service jobs in Kosovo that offer stability, growth, and the opportunity to make a difference, apply today and take the next step in your career with Fusion CX.