Patient Care Agent – Ophthalmology Clinics (Bilingual) – El Salvador

Looking for healthcare customer service jobs in El Salvador? Help patients navigate appointments and healthcare services with patience, clarity, and care. Join Fusion CX as a Patient Care Agent – Ophthalmology Clinics (Bilingual) and support patients of ophthalmology and vision care clinics in the United States. If you have strong communication skills and an eye for detail, this opportunity lets you assist with medical appointment scheduling, insurance verification, medical records, and patient follow-ups while helping create a reassuring patient experience.

Job Descriptions:

About the Role

As a Patient Care Agent, you will support patients of ophthalmology and vision care clinics in the United States. You will manage appointment scheduling, insurance verification, medical records requests, and inbound and outbound patient communications. Patience, clarity, confidentiality, and sound judgment are essential, particularly when assisting older adults or identifying situations that may require urgent attention.

Key Responsibilities

• Schedule, reschedule, and cancel patient appointments using clinic systems.
• Verify health insurance information before appointments.
• Assist with medical records requests while following privacy protocols.
• Handle inbound and outbound calls for appointment confirmations and post-visit follow-ups.
• Identify potentially urgent cases and coordinate them according to clinical protocols.
• Follow HIPAA requirements and maintain the confidentiality of patient information.
• Document patient interactions accurately and meet quality and productivity targets.

Job Requirements:

• English Proficiency: B2 – Advanced, spoken and written.
• Age and Identification: Must be at least 18 years old and hold a valid DUI.
• Education: Completed high school diploma.
• Computer Skills: Ability to navigate the web, work across multiple windows and systems simultaneously, and use email and Office or Google tools.
• Typing and Written English: Functional typing skills and strong written English. Minimum typing speed (WPM) to be confirmed with Operations.
• Schedule Availability: Willingness to work rotating shifts, including weekends and holidays, as required by the operation.
• Training Attendance: Availability to complete initial training with 100% attendance.
• Patient Scheduling and Insurance Verification: Ability to manage appointments and verify insurance information while following applicable HIPAA requirements.
• Experience: A minimum of 6 months of contact center experience is preferred, ideally in healthcare or scheduling.

Preferred Qualifications

• Previous BPO experience supporting healthcare or patient access accounts.
• Experience with medical appointment scheduling or insurance verification.
• Familiarity with ophthalmology or vision care terminology.

Key Competencies

• Patience and a warm, reassuring manner when assisting patients.
• Strong organizational skills for managing appointments and follow-ups.
• Sound judgment to recognize and coordinate potentially urgent cases.
• Commitment to confidentiality and the responsible handling of patient information.
• Clear communication and attention to detail when confirming patient information.

Why Join Fusion CX?

Be part of a global CX company where your communication skills and attention to detail help create better patient experiences.

What You Will Gain

• Experience supporting healthcare and patient access services.
• Exposure to medical scheduling, insurance verification, and patient communication.
• The opportunity to make healthcare interactions clearer and more reassuring for patients.

Apply Today

Ready to explore healthcare customer service jobs in El Salvador? Apply for the Patient Care Agent – Ophthalmology Clinics (Bilingual) position at Fusion CX and put your communication and organizational skills to work supporting patients with appointments, insurance inquiries, and healthcare services.