Part-Time Quality Analyst and Technical Support – Tirana, Albania

Do you have a keen eye for details and a passion for quality assurance? Are you looking for an exciting opportunity in Tirana to level up your career in the customer service industry? If your answer is yes, here is your chance to work with a global CX company as a Part-Time Quality Analyst and Technical Support at Fusion CX Albania. In this role, you will be responsible for ensuring the highest quality standards in the operation and providing essential technical support. So, if you are a detail-oriented professional with strong analytical skills and want to elevate your career in the customer service industry in a Quality Assurance and Technical Support role, we want to hear from you.

Job Description

The key responsibilities of the part-time Quality Analyst and Technical Support professional in Albania:

• Establishing quality benchmarks and standards based on industry norms, regulatory requirements, and customer expectations.
• Developing and implementing QA processes and procedures.
• Participating in reviews to ensure adherence to standards and identify potential issues before they occur.
• Presenting the quality targets and KPIs on weekly/monthly calls with the clients as a Quality Analyst.
• Conducting regular audits of processes and procedures to ensure compliance with QA standards and continuous improvement.
• Gathering and analyzing quality metrics to identify trends and areas for improvement.
• Maintaining detailed documentation to demonstrate compliance during audits and reviews.
• Identifying potential risks to product quality and implementing strategies to mitigate them.

Job Requirements

The qualities of an ideal candidate for the role of Part-Time Quality Analyst and Technical Support role in Albania:

• At least one year of experience in a similar role
• Quality Control, Quality Assurance, and Quality Management Skills
• Quality Auditing Skills
• Excellent Attention to details
• Strong Analytical and problem-solving skills
• Ability to analyze and interpret data.
• Strong problem-solving skills to address quality issues and implement effective solutions.
• Fluency in English. However, knowledge of other languages will be an additional advantage for the quality analyst and technical support professional role.
• Excellent verbal and written communication skills to document findings and communicate with team members and stakeholders.
• Ability to work well in a team-oriented environment.

Why Join Fusion CX:

Experience a growth-oriented and inclusive work environment that ensures your career develops with continuous learning opportunities, innovation, and interaction with a global team. Be an integral part of the Fusion CX team in Albania as a Part-Time Quality Analyst and Technical Support and enjoy the following benefits:

• Healthy work-life Balance with a flexible part-time schedule
• Opportunity for growth and development in a dynamic and supportive work environment.
• A competitive compensation package that values your expertise and contribution

Join our team in Albania for the technical support and quality analyst role and build a rewarding career with a global customer experience company.