Outbound Customer Service Representative – Houston, Texas

Are you passionate about customer service and ready to take on a rewarding role in the heart of Texas? Fusion CX is hiring Outbound Customer Service Representatives in Houston to support an essential utility service upgrade initiative. If you’re motivated, results-driven, and thrive in fast-paced environments, this is your opportunity to help business customers navigate service changes while building a career in one of the fastest-growing customer experience companies in the U.S. This is an excellent opportunity for professionals seeking customer service jobs in Houston, sales support roles, or call center careers that combine service, sales, and community impact.

Job Description – Outbound Customer Service Representative

As an Outbound Customer Service Representative, your responsibilities will include:

• Dialing outbound calls to customers regarding upgrading services and plans while addressing inquiries promptly and professionally.
• Providing accurate information about products and services to clients.
• Meeting monthly sales targets by engaging customers and effectively communicating service benefits.
• Assisting customers with order placement, tracking, and issue resolution.
• Must maintain detailed records of customer interactions and transactions through accurate data entry.
• Collaborating with team members to resolve complex customer issues efficiently.
• Ensuring high levels of customer satisfaction by actively listening and addressing concerns.
• Participating in training sessions to enhance product knowledge and customer service skills.
• Supporting office operations as needed, including administrative tasks related to client services.

Job Requirements – Outbound Customer Service Representative

To excel in this role, you should have:

• Previous experience in customer service or call center environments (preferred).
• Strong communication skills, both verbal and written, for effective client interaction.
• Proficiency in data entry with attention to detail.
• 1 to 2 years of sales experience, with a proven ability to meet targets.
• A High School Diploma or GED (required).
• The ability to work independently as well as part of a team in a fast-paced environment.
• Familiarity with office software and customer support tools (advantageous).
• A positive attitude and a commitment to providing excellent customer service.

Job Type: Full-time, On-site
Schedule: Day & Night Shifts Available

Ability to Commute/Relocate:
Houston, TX 77036 (Required) – Candidates must be able to commute or relocate before starting work.

Why Join Fusion CX?

At Fusion CX, we combine people, purpose, and innovation to deliver exceptional customer experience solutions. By joining our Houston team, you’ll be part of a collaborative culture focused on impact, growth, and success.

• Competitive pay and performance incentives.
• Full-time, on-site role with growth opportunities.
• Industry-leading training and onboarding support.
• Supportive team atmosphere that values your voice and effort.
• Be part of a company recognized for transforming how businesses connect with their customers.

If you’re looking for job vacancies in Houston that offer stability, growth, and the chance to make a difference, this is your opportunity. Apply now and build your future with Fusion CX.