Operations Manager & Senior Operations Manager – Sales Leadership Role – Manila, Philippines

Looking for senior leadership jobs in Metro Manila’s fast-growing customer experience sector? Fusion CX is expanding and hiring experienced Operations Managers and a Senior Operations Manager to lead our high-performing sales support operations. If you’re a strategic thinker with a strong sales operations background, particularly in fast-paced, customer-focused industries, this is your opportunity to drive impact at scale. Join us and take the lead in transforming customer interactions into success stories.

Job Description – Operations Manager & Senior Operations Manager

About the Role

As an Operations Manager or Senior Operations Manager at Fusion CX Philippines, you will oversee business-critical functions that support large-scale sales operations for a global telecommunications campaign. You will guide teams, streamline workflows, improve KPIs, and champion a high-performance, people-first culture. This is an exciting leadership role for seasoned professionals ready to make their mark in a dynamic, digital-first environment.

What You’ll Do

• Oversee daily operations to ensure alignment with broader strategic and business objectives.
• Lead, mentor, and develop a high-performing operations team focused on delivering results.
• Monitor key performance indicators (KPIs) and implement initiatives to enhance sales effectiveness and operational efficiency.
• Collaborate with cross-functional departments, including sales, customer support, and technical teams, to ensure seamless service delivery.
• Ensure full compliance with industry standards and internal operational policies, particularly within a telecom-aligned environment.

Job Requirements – Operations Manager & Senior Operations Manager

What We’re Looking For

• Proven experience in operations management, ideally within a telecom or high-volume service sector
• Deep understanding of end-to-end sales processes and associated performance metrics
• Strong leadership and team development skills, with the ability to motivate diverse teams
• Ability to thrive in a fast-paced, results-oriented environment with shifting priorities
• A strategic mindset paired with hands-on problem-solving capabilities

Preferred Qualifications (Bonus If You Have)

• Experience managing large teams or overseeing multi-site operations
• Exposure to process optimization frameworks such as Lean or Six Sigma
• Familiarity with CRM and ERP platforms, such as Salesforce or SAP

Why Join Fusion CX?

At Fusion CX, we’re not just driving operations; we’re reshaping the customer experience industry with agility, innovation, and heart. As an Operations Manager or Senior Operations Manager in Manila, Philippines, you’ll join a people-first environment that empowers leadership, values expertise, and fosters real impact.

• Lead with purpose: Take the helm of high-performing teams that thrive on collaboration, ownership, and continuous growth.
• Grow your career: Access leadership development, performance coaching, and clear paths for professional advancement.
• Drive transformation: Be part of mission-critical projects that influence customer journeys and operational excellence across industries.
• Work where you’re valued: We champion ideas, reward initiative, and invest in those who shape results.

Fusion CX is your next move if you’re looking for an environment where operational excellence meets opportunity. Let’s build better together.