Operations Manager – Customer Support Operations – Navi Mumbai, India

Are you seeking leadership-level BPO jobs in Navi Mumbai or looking for your next big opportunity in customer support operations? Fusion CX is hiring an experienced operations manager in Navi Mumbai to oversee and lead high-impact teams that support dynamic customer engagement programs. If you have a strong background in managing operations within the BPO sector and are ready to join immediately, we want to hear from you!

Job Description – Operations Manager

About the Role

As an Operations Manager at Fusion CX in Navi Mumbai, you will play a pivotal role in driving operational efficiency, improving team performance, and ensuring service excellence across customer support functions. This role requires a strategic thinker with hands-on experience in BPO operations and a passion for delivering high-quality customer service outcomes.

Key responsibilities for the operations manager role in Fusion CX in Mumbai:

• Lead and manage day-to-day operations for customer support teams within a BPO setup
• Drive performance improvement initiatives to meet and exceed SLAs, KPIs, and client expectations
• Collaborate with cross-functional teams to streamline workflows and boost team productivity
• Monitor team metrics and implement coaching strategies to support team development
• Ensure compliance with internal processes and quality standards
• Drive a culture of accountability, continuous improvement, and operational excellence
• Report performance insights to senior leadership and stakeholders

Job Requirements – Operations Manager

Candidate requirements for the operations manager role:

• Graduate degree in any discipline
• Proven experience as an operations manager or senior operations manager in a BPO environment
• Strong background in customer support operations
• Demonstrated success in leading teams and driving operational results
• Excellent communication, leadership, and organizational skills
• Must be an immediate joiner
• Must be in or willing to relocate to Navi Mumbai

Why Join Fusion CX?

At Fusion CX, we do not just deliver customer experience, we redefine them. When you join us in Navi Mumbai as an operations manager, you will:

• Work in a collaborative, performance-driven environment that values your expertise
• Lead strategic projects that directly impact customer satisfaction and business success
• Be part of a growing global CX company with strong values and people-centric leadership
• Access career advancement opportunities and leadership development support
• Contribute to a culture of innovation, integrity, and operational excellence

Ready to lead with purpose? Apply today for this operations manager role and become a part of the Fusion CX transformation journey in Navi Mumbai.