Omnichannel Customer Service/Chat Representative – Dangriga

Job Role: Inbound/Outbound/Emails/Chats Customer Service | Location: Dangriga

Overview

Join Fusion CX as an Omnichannel Customer Service/Chat Representative in Dangriga. This role is essential in handling communications across multiple platforms, ensuring a seamless service experience for all customers.

Responsibilities – Omnichannel Customer Service/Chat Representative

• Customer Interaction: Manage interactions across phone, email, live chat, and potentially other digital platforms, providing high-quality support and resolving queries efficiently.
• Issue Resolution: Apply problem-solving skills to address and resolve customer issues, ensuring clear and effective communication in each interaction.
• Performance Standards: Adhere to established company policies and performance metrics, aiming to exceed targets and enhance customer satisfaction.
• Technical Support: Use CRM systems and digital communication tools proficiently to assist customers and resolve issues.
• Team Collaboration: Work in a dynamic team environment, sharing insights and strategies to improve overall service quality.

Requirements – Omnichannel Customer Service/Chat Representative

• Communication Skills: Must possess strong verbal and written communication skills for effective interactions.
• Technical Proficiency: Knowledge of CRM systems and general computer applications is essential.
• Adaptability: Capable of adapting to a fast-paced and evolving work environment.
• Problem-Solving: Should have robust analytical skills to troubleshoot and solve issues promptly.
• Professional Demeanor: Requires an empathetic and patient approach, consistently maintaining professionalism.

Why Join Us?

At Fusion CX, we are committed to fostering a dynamic and supportive work environment. We offer opportunities for professional growth and development, competitive salaries, and benefits packages.

Apply Now

If you are dedicated to providing outstanding customer service and are skilled at managing multiple communication channels, we encourage you to apply and join our growing team as a Omnichannel Customer Service/Chat Representative in Dangriga.