Multilingual Customer Support Agent – Albania (Work from Home)

Languages: Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, and Luxembourgish.

Location: Albania (Remote)

Employment Type: Full-time

Shifts: 24×7 rotational shifts (including weekends and holidays)

Job Summary:

Fusion CX is hiring remote Customer Support Agents in Albania to support a leading international e-commerce brand. If you are fluent in any of the following languages – Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, or Luxembourgish– this is your opportunity to join a global CX team and work from the comfort of your home.

Responsibilities:

• Provide efficient, empathetic support to customer inquiries via email, chat, or voice.
• Manage order-related issues, refunds, and general troubleshooting.
• Maintain professional communication and adhere to quality KPIs.
• Collaborate with team leaders and training teams for ongoing improvement.

Requirements:

• Fluency in any of the languages from Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, or Luxembourgish.
• Prior BPO or e-commerce support experience is preferred
• Strong tech skills, customer focus, and adaptability
• Laptop, stable internet, and a quiet home workspace