Multilingual Customer Support Agent – Albania (Work from Home)

Languages: Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, and Luxembourgish.

Location: Albania (Remote)

Employment Type: Full-time

Shifts: 24×7 rotational shifts (including weekends and holidays)

Job Summary – Multilingual Customer Support Agent:

Fusion CX is hiring remote Customer Support Agents in Albania to support a leading international e-commerce brand. If you are fluent in any of the following languages – Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, or Luxembourgish– this is your opportunity to join a global CX team as a Multilingual Customer Support Agent and work from the comfort of your home.

Responsibilities:

• Provide efficient, empathetic support to customer inquiries via email, chat, or voice.
• Manage order-related issues, refunds, and general troubleshooting.
• Maintain professional communication and adhere to quality KPIs.
• Collaborate with team leaders and training teams for ongoing improvement as a multilingual CSA.

Requirement – Customer Support Agent (Multilingual)

• Fluency in any of the languages from Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, or Luxembourgish is required for the Customer Support Agent position.
• Prior BPO or e-commerce support experience is preferred for the role.
• Strong tech skills, customer focus, and adaptability
• Laptop, stable internet, and a quiet home workspace

Why Join Fusion CX?

At Fusion CX, we believe in crafting meaningful experiences for our customers and our people. As a Customer Support Agent, you’ll be part of a team that values cultural diversity, innovation, and your personal growth. Whether you’re starting your CX career or expanding your multilingual expertise, we offer a supportive, inclusive, and flexible work environment that empowers you to thrive from anywhere. At Fusion CX, you will get the opportunity to:

• Work-from-home flexibility – Achieve work-life balance with a remote-first model designed for comfort and convenience

• Ongoing training & development – Grow your skillset through structured learning paths, coaching, and mentorship.

• Global community –Join an international team where diverse voices are heard, respected, and celebrated.

• Career advancement – Take advantage of internal mobility and development opportunities across departments and regions.

• Employee recognition programs – Get rewards for your hard work through regular appreciation initiatives.

Looking for customer service jobs in Albania? Ready to join a company transforming CX around the world? Apply today and start your journey with Fusion CX in Albania.