Multilingual Customer Support Agent – Albania (Work from Home)

Languages: Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, and Luxembourgish.

Location: Albania (Remote)

Employment Type: Full-time

Shifts: 24×7 rotational shifts (including weekends and holidays)

Job Summary – Multilingual Customer Support Agent:

Fusion CX is hiring remote Customer Support Agents in Albania to support a leading international e-commerce brand. If you are fluent in any of the following languages – Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, or Luxembourgish– this is your opportunity to join a global CX team as a Multilingual Customer Support Agent and work from the comfort of your home.

Responsibilities:

  • Provide efficient, empathetic support to customer inquiries via email, chat, or voice.
  • Manage order-related issues, refunds, and general troubleshooting.
  • Maintain professional communication and adhere to quality KPIs.
  • Collaborate with team leaders and training teams for ongoing improvement as a multilingual CSA.

Requirement – Customer Support Agent (Multilingual)

  • Fluency in any of the languages from Irish, Icelandic, Maltese, Slovenian, Catalan, Galician, Basque, or Luxembourgish is required for the Customer Support Agent position.
  • Prior BPO or e-commerce support experience is preferred for the role.
  • Strong tech skills, customer focus, and adaptability
  • Laptop, stable internet, and a quiet home workspace

Why Join Fusion CX?

At Fusion CX, we believe in crafting meaningful experiences for our customers and our people. As a Customer Support Agent, you’ll be part of a team that values cultural diversity, innovation, and your personal growth. Whether you’re starting your CX career or expanding your multilingual expertise, we offer a supportive, inclusive, and flexible work environment that empowers you to thrive from anywhere. At Fusion CX, you will get the opportunity to:

  • Work-from-home flexibility – Achieve work-life balance with a remote-first model designed for comfort and convenience

  • Ongoing training & development – Grow your skillset through structured learning paths, coaching, and mentorship.

  • Global community –Join an international team where diverse voices are heard, respected, and celebrated.

  • Career advancement – Take advantage of internal mobility and development opportunities across departments and regions.

  • Employee recognition programs – Get rewards for your hard work through regular appreciation initiatives.

Looking for customer service jobs in Albania? Ready to join a company transforming CX around the world? Apply today and start your journey with Fusion CX in Albania.

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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.



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