Mortgage Customer Service Representative – San Ignacio

Job Role: Inbound Customer Service | Locations: San Ignacio

Overview

Join Fusion CX as a Mortgage Customer Service Representative in Belize City or San Ignacio. In this crucial role, you will assist customers with their mortgage-related inquiries, ensuring a seamless and supportive experience throughout their mortgage management process.

Responsibilities – Mortgage Customer Service Representative

• Customer Inquiry Handling: Assist customers with queries related to their mortgages, including processing payments, providing account updates, and handling late fee waiver requests.
• Documentation and Processing: Provide necessary documentation and explanations to customers, ensuring clarity and accuracy in all communications.
• Customer Direction: Guide customers to appropriate departments for specific queries and issues, ensuring a streamlined service experience.
• Service Excellence: Act as the first point of contact for mortgage holders, playing a key role in delivering exceptional customer service and support.

Requirements – Mortgage Customer Service Representative

• Communication Skills: Strong verbal communication and active listening skills to effectively address customer needs.
• System Navigation: Proficiency in navigating complex systems to retrieve and update customer information swiftly.
• Problem-Solving: Excellent problem-solving abilities with a customer-focused mindset.
• High-Volume Management: Ability to handle high call volumes in a fast-paced environment efficiently.
• Experience: Previous experience in customer service or financial services is highly beneficial.

Why Join Us?

At Fusion CX, we are committed to providing outstanding support to our customers, especially in sensitive areas like mortgage management. We offer a professional environment with opportunities for career growth and development, competitive compensation, and the chance to contribute to a team that values service excellence.

Apply Now

If you have a passion for finance and customer service and are looking for a role where you can make a real impact, apply today to become a part of our dedicated customer service team.