Mortgage Associate – Kingston, Jamaica

Are you an experienced mortgage assistant or customer service agent? Are you looking for rewarding customer service or mortgage associate jobs in Kingston? If your answer is yes, here is an opportunity you must not miss! Fusion CX is seeking a detail-oriented and dedicated Mortgage Associate to join our team in Kingston, Jamaica. With competitive rates and a dynamic work environment, this role offers the opportunity to develop your career in the mortgage sector. You can make a significant impact in people’s lives by helping them while growing your career with a global CX transformation company. If you have at least one year of experience and a passion for delivering excellent customer service, we invite you to apply and become part of our success story.

Job Description:

As a Mortgage Associate at Fusion CX, you will play a crucial role in managing mortgage claims and ensuring a seamless process for our clients. Your primary responsibilities will include: 

Inbound and Outbound Communication:

• Accept incoming phone calls from customers.
• Make outbound phone calls to follow up on claims.
• Monitor and respond to incoming emails and voicemails promptly.

  Claims Management:

• Understand and apply business rule requirements and investor requirements correctly in the role of mortgage associate in Kingston.
• Document claim activity accurately in the loss draft module.
• Order inspections for claims and request disbursements for ongoing claims.

Job Requirements:

• Education: Minimum of 5 CXC’s, including Math and English.
• Experience: At least one year of experience in a similar role.
• Flexibility: Ability to work flexible hours and weekends as required.

Desired Skills and Qualities

• Planning/Organizing: Prioritizing and planning work activities, utilizing their time efficiently.
• Interpersonal Skills: Maintaining confidentiality, being open to new ideas, and willingness to try new approaches as a mortgage associate in the Kingston team.
• Oral Communication: Clarity and persuasiveness while communicating in various situations, including positive and negative situations and possess group presentation skills.
• Written Communication: Edits work for spelling and grammar with attention to detail. Presents numerical data effectively and can read and interpret written information accurately.

Working Conditions:

• Environment: Normal BPO environment

Why Join Fusion CX?

Fusion CX offers a vibrant work environment where your contributions are valued. Here, you will have a chance to work with a global team of professionals and visionary leaders.  If you are searching for mortgage associate jobs or customer service agent roles in Kingston, Jamaica, where your potential will be utilized, and your career growth will be fully supported, Fusion CX Jamaica is the place to be. Here’s why you should consider joining our team:

• Competitive Compensation: Attractive rates and benefits package that rewards your hard work and dedication.
• Career Development: Opportunities for continuous learning and advancement within the company.
• Inclusive Culture: A diverse and inclusive workplace where every team member is respected and encouraged to share ideas.
• Supportive Environment: Access to training and resources to help you excel in your role and achieve your professional goals.
• Impactful Work: Be part of a team that is transforming the mortgage industry by delivering exceptional service and innovative solutions.

Join Fusion CX as a mortgage associate in Kingston, Jamaica, where your skills and expertise will be recognized and appreciated, and your career will reach new heights. Apply now to become a valued member of our team and experience growth with a global CX service provider.