Member Services Agent – Benefit Accounts (Bilingual) – El Salvador

Every benefit has its rules. Help members understand theirs with clarity and confidence. Searching for healthcare benefits customer service jobs in El Salvador? Join Fusion CX as a Member Services Agent – Benefit Accounts (Bilingual) and assist U.S. members with HSA, FSA, HRA, and COBRA accounts. Support claims, reimbursements, eligibility verification, benefit debit cards, and account inquiries while helping members understand their healthcare benefits through accurate, clear, and empathetic communication.

Job Descriptions:

About the Role

As a Member Services Agent, you will assist members who use tax-advantaged healthcare benefit accounts, including Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), and COBRA continuation coverage. You will help members understand account rules, verify eligibility, resolve benefit debit card issues, and navigate claims and reimbursements. Accuracy, analytical thinking, and clear communication are essential because the information you provide can directly affect members’ finances and healthcare benefits.

Key Responsibilities

• Assist members with claim status, claim requirements, and reimbursement inquiries.
• Verify expense and coverage eligibility according to the rules of each account type: HSA, FSA, HRA, and COBRA.
• Manage account maintenance requests, including data updates, balance inquiries, and transaction history.
• Support benefit debit card inquiries, including activation, declined transactions, blocks, and replacements.
• Explain benefit rules, requirements, and deadlines clearly and accurately.
• Follow HIPAA requirements and applicable information privacy and security protocols.
• Document member interactions accurately and escalate cases according to established procedures.

Job Requirements:

• English Proficiency: B2 – Advanced, spoken and written.
• Age and Identification: Must be at least 18 years old and hold a valid DUI.
• Education: Completed high school diploma.
• Computer Skills: Ability to navigate the web, work across multiple windows and systems simultaneously, and use email and Office or Google tools.
• Typing and Written English: Functional typing skills and strong written English. Minimum typing speed (WPM) to be confirmed with Operations.
• Schedule Availability: Willingness to work rotating shifts, including weekends and holidays, as required by the operation.
• Training Attendance: Availability to complete initial training with 100% attendance.
• Benefits Knowledge: Ability to learn and clearly explain healthcare benefit account rules, including HSA, FSA, HRA, and COBRA.
• Experience: A minimum of 6 months of contact center experience is preferred, ideally in healthcare, insurance, or financial services.

Preferred Qualifications

• Previous BPO experience supporting healthcare, employee benefits, or insurance accounts.
• Familiarity with HSA, FSA, HRA, or COBRA accounts.
• Experience handling claims, reimbursements, or eligibility verification.

Key Competencies

• Analytical Thinking: Ability to interpret account rules and assess member cases.
• Attention to Detail: Commitment to providing accurate information and following established procedures.
• Empathy: Patience and understanding when assisting members dealing with financial or healthcare-related concerns.
• Confidentiality: Responsible handling of sensitive member and account information.
• Clear Communication: Ability to explain specialized benefits terminology and complex rules in simple, understandable language.

Why Join Fusion CX?

Join a global CX company where accuracy, problem-solving, and meaningful member support make a difference.

What You Will Gain

• Exposure to U.S. healthcare benefits and tax-advantaged account services.
• Experience handling claims, reimbursements, eligibility, and account-related inquiries.
• Opportunities to strengthen your communication, analytical, and problem-solving skills.

Apply Today

Discover healthcare benefits customer service jobs in El Salvador with Fusion CX. Apply for the Member Services Agent – Benefit Accounts (Bilingual) position and help members resolve benefit account concerns, understand eligibility rules, and navigate claims and reimbursements with confidence.