Mandarin Translation Agent – Member Support Services – Manila

Are you in search of Mandarin language jobs in Manila or looking for an opportunity to elevate your career with a global company? Join us at Fusion CX in Manila and be part of a CX transformation company operating in fifteen countries. We are currently seeking a bilingual Mandarin translation agent to provide inbound translation services for members of our esteemed client base in Manila. This role requires fluency in both Mandarin and English to assist members with a variety of needs related to benefits, healthcare services, and claims. As part of the team, you will use your language skills to bridge communication gaps, ensuring that Mandarin-speaking members receive personalized and accurate assistance.

So, if you have a passion for helping others, a strong customer-focused attitude, and the ability to navigate complex healthcare-related inquiries, we’d love to have you on board. Multiple openings, apply now!

Job Description – Mandarin Translation Agent

Your Responsibilities as a Mandarin Translation Agent at Fusion CX Manila:

• Provide inbound translation services to assist members with a broad range of healthcare-related inquiries.
• Translate and handle customer service calls to ensure Mandarin-speaking members receive clear and accurate information.
• Build rapport with members and deliver compassionate, personalized service.
• Explain, advise, and resolve issues related to:
  • Eligibility, benefits, services, networks, and plan rules.
  • Transportation concerns and delays.
  • Access to care issues.
  • Primary Care Provider (PCP) and plan changes.
  • Member contact and demographic updates.
  • Payment card processing, referrals, and claims.
• Handle inbound calls and provide proactive outreach when necessary to resolve member issues and offer education.
• Collaborate with other teams to ensure timely and effective resolution of member inquiries.
• Perform all tasks with a compassionate, relationship-building approach to customer service.
• Must perform and complete all tasks that are directed by the customer and mutually agreed upon by the team.

Job Requirements – Mandarin Translation Agent

Key Requirements and Attributes for the Mandarin Translation Agent in Manila:

• Education: High School Graduate or equivalent degree required.
• Experience:
  • 1-2 years of customer service or call center experience required.
  • Prior experience with Medicare benefits, including Medicare Advantage Plans, is preferred.
  • Experience in the healthcare, insurance, or pharmacy industries is highly desirable.
• Skills & Qualifications:
  • Fluency in Mandarin and English (both written and spoken) at a business level.
  • Strong verbal and written communication skills in both languages.
  • Professional telephone manner with the ability to handle a high call volume.
  • Proficiency in data entry and basic computer skills (email, word processing, etc.).
  • Ability to stay calm and composed in high-pressure situations.
  • Strong problem-solving skills for handling complex member inquiries.
  • Experience working in a fast-paced, high-volume environment.

Why Join Fusion CX?

At Fusion CX, we believe in empowering our people to make a meaningful impact. As a member of our dynamic team, you will have the opportunity to develop professionally, with clear paths for career growth and personal development. We are committed to providing comprehensive training and support, ensuring you succeed in your role and feel valued every step of the way.

As part of a global leader in customer experience, you’ll have the chance to use your Mandarin language skills to help members navigate their healthcare needs, all while working in a supportive and inclusive environment. Our team thrives on collaboration, innovation, and delivering exceptional service, and we’re always looking for passionate individuals like you to help drive our mission forward. If you are in search of Mandarin jobs in the Philippines or translation jobs in Manila, this opportunity is perfect for you. Join us as a Mandarin Translation Agent in Fusion CX Manila to experience a workplace where growth, impact, and recognition go hand in hand.