Loan Counselor (Bilingual) – San Ignacio, Belize

Looking for loan counselor jobs in San Ignacio, Belize? Join Fusion CX as a Loan Counselor (Bilingual) and help customers navigate overdue home loan payments through professional communication, empathetic conversations, and practical payment solutions. If you’re exploring jobs in San Ignacio, Belize, collections jobs in Belize, or opportunities in financial services customer support, this role offers the opportunity to use your communication, problem-solving, and negotiation skills to support customers experiencing payment difficulties.

Job Descriptions:

About the Role

As a Loan Counselor, you will contact customers who are behind on their home loan payments, understand their financial circumstances, and work with them to identify feasible payment arrangements. You will balance empathy with assertive communication, explain payment obligations and available resources, and maintain accurate records while following company policies and applicable regulations.

Key Responsibilities

• Conduct outbound calls to customers with overdue home loan payments, maintaining a professional and empathetic approach.
• Understand customers’ financial situations and identify reasons for payment delinquency.
• Negotiate feasible payment plans or alternative arrangements in accordance with company policies and applicable regulations.
• Explain the importance of timely loan payments, potential consequences of non-payment, and available support resources.
• Address customer concerns and disputes effectively while maintaining professional relationships and encouraging cooperation.
• Document customer interactions, payment agreements, and collection activities accurately and in line with applicable requirements.
• Provide regular updates on collection efforts, identify trends, and recommend process improvements to management.

Job Requirements:

• Experience: At least 2 years of experience in title processing or a similar role.
• Customer Satisfaction: A proven track record of achieving outstanding customer satisfaction.
• Communication Skills: Excellent written and verbal communication skills.
• Negotiation and Problem-Solving: Ability to conduct meaningful conversations, understand customer circumstances, and work toward practical payment solutions.
• Integrity: Commitment to maintaining a high level of integrity when handling customer information and payment-related discussions.
• Technology Adaptability: Comfort learning and using new technologies, including OneDrive, Microsoft systems, Asana, and proprietary software.
• Work Environment: Ability to work in a fast-paced startup environment.

Key Competencies

• Empathy and Assertiveness: Balance understanding of customer circumstances with clear communication about payment obligations.
• Attention to Detail: Maintain accurate customer records, payment agreements, and collection updates.
• Solution-Oriented Thinking: Identify practical approaches to customer concerns and payment challenges.
• Self-Motivation: Take initiative and contribute constructively to team goals.
• Growth Mindset: Adapt to change, learn new tools, and remain open to feedback.
• Team Collaboration: Communicate openly, work effectively with colleagues, and contribute ideas for improvement.

Why Join Fusion CX?

Join a global CX company where customer communication, problem-solving, and service excellence contribute to meaningful customer experiences.

What You Will Gain

• Experience supporting customers with home loan payment concerns and repayment arrangements.
• Opportunities to strengthen negotiation, customer communication, and problem-solving skills.
• Exposure to new technologies and a fast-paced, growth-oriented working environment.

Apply Today

Ready to take the next step in your career? Apply for this Loan Counselor job in San Ignacio, Belize, and bring your customer service experience, attention to detail, and solutions-focused approach to Fusion CX. If you’re searching for jobs in San Ignacio, collections jobs in Belize, loan counselor jobs, or financial services jobs in Belize, we encourage you to apply and explore this opportunity to make a meaningful difference in customers’ homeownership journeys.