Are you seeking technical support jobs in Kolkata or L1 support career opportunities in India’s growing tech sector? Fusion CX is hiring an L1 Technical Support Executive in Kolkata to strengthen our IT support team. If you’re an enthusiastic problem-solver with hands-on experience in telephony systems and contact center solutions, this is your chance to grow your career with a global customer experience leader. Join us to contribute to a high-impact, tech-driven environment while building your infrastructure, incident resolution, and support operations skills.
Job Description – L1 Technical Support Executive
As an L1 Technical Support Executive at Fusion CX, you will provide first-line support for fixed-line voice and telephony systems while maintaining documentation, handling support tickets, and resolving incidents efficiently. You will support a robust UC (Unified Communication) environment and collaborate closely with internal teams to ensure seamless operations for toll-free lines and voice infrastructure.
Key Responsibilities
- Provide technical support for fixed-line voice and telephony systems.
- Deliver first-line support across all aspects of voice and UC infrastructure.
- Document, manage, and maintain toll-free lines, fixed lines, and telephony systems.
- Created and maintained technical documentation for both internal teams and clients.
- Handle support tickets, outages, major incidents, and escalation processes.
- Managing all aspects of telephony and fixed line voice (POTS, ISDN, PRI, and SIP)
- Support contact center solutions, preferably PureCloud Contact Center.
- Create and manage user accounts effectively (User Management).
- Coordinate with senior support teams for incident resolution.
- Manage outbound program data, including list uploads and maintenance.
- Use Microsoft Excel to manage, manipulate, and analyze telephony-related data.
Job Requirements – L1 Technical Support Executive
Minimum Qualifications:
- Bachelor’s degree in any discipline.
- At least 1 year of relevant experience.
Desired Skills & Experience:
- Experience supporting fixed-line voice technologies including POTS, ISDN, PRI, and SIP.
- Familiarity with PureCloud or similar contact center platforms.
- Strong knowledge of Microsoft Excel for handling outbound data programs.
- Excellent communication, troubleshooting, and documentation skills.
- Ability to coordinate across teams and handle multiple priorities.
Why Join Fusion CX?
At Fusion CX, we believe innovation and talent go hand in hand. As an L1 Technical Support Executive in Kolkata, you’ll play an integral role in keeping our voice systems reliable and efficient while enjoying a supportive, growth-focused culture.
- Be part of a global CX transformation company with a strong presence across multiple countries.
- Work on live UC and telephony environments, building experience in enterprise voice systems.
- Grow in a people-first culture that values continuous learning, ownership, and collaboration.
- Advance your technical career with access to tools, mentorship, and global projects.
- Make an impact in a company where customer experience and technology go hand-in-hand.
If you’re passionate about solving problems, streamlining communication systems, and contributing to seamless operations, Fusion CX is your place to thrive. Apply today to join our technical team in Kolkata.