IT Help Desk – Tirana – Albania

We seek a proactive and skilled IT Help Desk Specialist in Tirana, Albania, to join our team. This position will be pivotal in providing technical support and ensuring smooth IT operations for our organization. The successful candidate will be crucial in resolving IT-related issues, maintaining systems, and supporting end-users in a fast-paced and dynamic environment. If you have two years of experience in help desk or IT support

Job Description

The IT Help Desk Specialist for the Tirana, Albania team will perform the following duties and functions:

• Technical Support: Provide efficient and effective technical support to end-users, resolving hardware, software, and network issues promptly.
• Customer Service: Deliver exceptional customer service by addressing IT-related queries and concerns, ensuring a positive end-user experience.
• Problem Resolution: Analyze and troubleshoot IT problems, escalate complex issues to higher-level support when necessary, and implement timely solutions.
• Documentation: Maintain accurate records of IT issues, resolutions, and common problems, ensuring knowledge base documentation is up-to-date.
• User Training: Conduct training sessions for end-users on basic IT procedures and best practices.
• Security: Implement and maintain IT security measures, including antivirus software, firewalls, and data encryption.
• Software and Hardware Maintenance: Coordinate software updates, patches, and hardware maintenance activities to ensure system reliability.
• Collaboration: Work closely with other IT team members to address larger system issues and contribute to IT projects as needed.

Job Requirements

An ideal candidate for the IT Helpdesk role in Tirana, Albania must have the following attributes to offer excellent services in this role:

• Experience: Minimum of 2 years in a help desk or IT support role.
• Technical Skills: Proficient in troubleshooting hardware, software, and network issues. Familiarity with Windows and Mac operating systems.
• Customer Focus: Strong commitment to delivering excellent customer service and support.
• Communication: Excellent verbal and written communication skills, with the ability to convey technical information clearly and understandably.
• Teamwork: Collaborative mindset and ability to work effectively in a team-oriented environment.
• Problem Solving: Strong analytical and problem-solving skills, with the ability to think critically in high-pressure situations.
• Education: A Bachelor’s degree in Information Technology or a related field is preferred.

Why Join Fusion CX:

By joining Fusion CX as an IT help desk specialist in Tirana, Albania, you will contribute to a dynamic and innovative work environment. We value professional growth, collaboration, and a commitment to excellence. We encourage you to apply if you are passionate about IT support and ready to make a meaningful impact and build a rewarding career with a global CX company.

Job Type: Full-time, On-site

Schedule: Monday to Friday