IT Executive – Navi Mumbai

Are you an experienced IT executive seeking an exciting opportunity? We are currently in search of an IT executive (onsite) in Navi Mumbai with a minimum of two years of experience for onsite assistance to end-users. The individual will be responsible for overseeing and offering technical support for our infrastructure assets, ensuring compliance with regulations, and contributing to the continuous improvement of our technology infrastructure to meet the evolving needs of our business, ensuring optimal service. If you are a passionate individual with strong troubleshooting skills and want to level up your career, apply today!

Job Description

As an IT Executive (Onsite), you will be crucial in managing Fusion BPO Services’ infrastructure assets, including desktops/laptops, local systems (CCTV, access control, UPS), and telecom services, overseeing the operations, and providing technical support. You will also ensure these assets are maintained according to the compliance regulations, policies, and procedures. In addition, you will play a significant role in enhancing infrastructural posture to ensure the evolving needs of the dynamic business organization are met by PAN India.

Core Responsibilities:

• Recommend and implement new technologies to improve efficiency and reduce costs.
• Update existing software to ensure compatibility with new computer systems.
• Maintain equipment such as computers or routers by installing new software or replacing broken parts, collaborating with senior team members.
• Collaborate with the IT team to develop and implement new solutions.
• Identify and address system performance issues by troubleshooting problems and adjusting hardware or software settings.
• Evaluate new technologies and equipment to determine suitability for the company’s needs.
• Monitor the performance of computer networks, including the speed and availability of network connections, to ensure their proper functioning.
• Coordinate with team members to ensure efficient technology operation.
• Ensure security measures are in place, including data encryption and firewalls.
• Install and configure computer hardware, operating systems, and applications.
• Troubleshoot system and network problems and provide support to users.
• Support the rollout of new business applications.
• Manage help desk services and coordinate with external vendors for maintenance and support.

Operational Responsibilities:

• Deploying and configuring desktops, laptops, operating systems, and applications to ensure seamless operations, optimal performance, and maximum usability.
• Minimize downtime and maximize user productivity by troubleshooting system and network problems, diagnosing and solving hardware or software issues, and replacing faulty parts.
• Perform procedural documentation and create relevant reports utilizing the existing diagrams and written instructions to repair faults or set up a system.
• Support the rollout of new applications required for business.
• They manage an organization’s computer operations by providing help desk services to employees who are facing problems with their computers or other technology devices.
• We coordinate with external vendors who provide maintenance and support services for hardware or software applications.
• Provide IT operational support to manage technology components like desktops/laptops/ CCTV and access control systems, UPS, and power requirements to local support.

Job Requirements:

• The minimum qualification required is graduate.
• Minimum of two years of experience as an IT Executive or in a similar role.
• Strong knowledge of computer hardware, software, and networking.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Good communication and interpersonal skills.
• Knowledge of security measures and compliance regulations.
• Experience with help desk services and vendor coordination.
• Willingness to work onsite in Navi Mumbai.

Why Join Fusion CX

Discover rapid growth and a variety of sectors to work in and gain diverse experience by joining Fusion CX. Dive into the technology and challenges of the future by joining us as an IT executive in Navi Mumbai. Join a culture focused on collaboration and results, where your skills fuel team achievement, operational superiority, and customer happiness. Use your technical know-how to guarantee flawless service, boost team capabilities, and expand through ongoing learning in a nurturing and dynamic setting.