IT and Cloud Support Engineer – Cybersecurity – Cebu
Are you a skilled IT professional with experience in cloud support and customer service? Are you searching for truly rewarding IT support jobs or cybersecurity roles in Cebu in a global company to kickstart your career? Fusion CX seeks a dedicated IT and Cloud Support Engineer to join our Managed Services team in Cebu. This Cebu job vacancy offers you the chance to serve as a technical and customer-facing resource for a renowned Cybersecurity client. This IT support hiring in Cebu for cybersecurity experts ensures essential support is provided to the end users, contributing to an exceptional customer experience in a global CX transformation company. This is a fantastic opportunity for individuals passionate about technical support roles, IT support jobs, and IT and cloud support jobs in Cebu to grow in a dynamic and inclusive environment.
This Cebu hiring for IT professionals will allow you to be part of a journey redefining the experiences of customers and employees. Don’t miss this opportunity; apply now!
Job Description
Primary Responsibilities as an IT and Cloud Support Engineer in Fusion CX Cebu team:
- Engage directly with customers in response to ticket requests.
- Account resets
- Set up new user accounts
- Decommission user accounts
- Windows and Mac support
- Mobile device support
- Endpoint protection agent installation and troubleshooting
- Report observations on management that could enhance customer experience.
- Take complete ownership of assigned tasks and provide timely updates on progress to project management and management team.
Job Requirements
Essential attributes of an ideal candidate for the role of IT and Cloud Support Engineer in Cebu:
Required Experience and Skills for the role of IT and Cloud Support Engineer in Cebu
Technical Experience:
Minimum of 3 years in a technical support role, with expertise in:
- Microsoft Active Directory or Microsoft Entra (Azure AD) account administration
- Microsoft 365 support and administration
Language Skills: Fluent in English and conversational proficiency in Spanish is required for the IT and Cloud Support Engineer role.
Desired Technical Experience:
- Endpoint protection administration
- Mobile device management administration
Required Non-Technical Experience:
- Excellent interpersonal and communication skills
- Strong time management skills
- Multi-tasking and task prioritization skills
Desired Certifications (not required)
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Azure Administrator Associate
Why Join Fusion CX?
At Fusion CX, we’re more than just a team; we’re a thriving community of professionals on a mission to transform the customer experience scene. Joining our Managed Services team as an IT and Cloud Support Engineer in Fusion CX Cebu means becoming part of a company that values professional growth, innovation, and a people-first approach. Here is why this IT support job in Cebu or IT and cloud support vacancy in Cebu City is an excellent opportunity for professionals searching for technical support roles or IT helpdesk jobs in Cebu:
- Be Part of a Visionary Team: Work with a supportive, dynamic team dedicated to operational excellence and pioneering IT solutions.
- Focus on Growth: Fusion CX offers continuous learning opportunities, from skill-building workshops to professional certifications.
- Culture of Empowerment: With an inclusive culture and collaborative work environment, we encourage every team member to bring forward ideas that drive change.
Sounds exciting! If you want to begin your career in the cybersecurity sector or level up your journey in IT support, this Cebu hiring opportunity is for you! Apply now and join an exceptional workforce that’s transforming the IT support experience and the future of customer experience in Cebu and around the world.