IT Analyst – Technical Support – Canton, Ohio

Are you ready to embark on a dynamic journey in the world of IT operations? Fusion CX is seeking an IT Analyst to join our team in Higbee, Canton (OH), providing technical support and playing a pivotal role in managing and optimizing our infrastructure assets across the NALATAM region. If you’re passionate about technology, thrive in a fast-paced environment, and are committed to delivering top-notch technical support, we invite you to apply and become part of our innovative team.

Job Description

As an IT Analyst at Fusion CX in Higbee, Canton (OH), you will be responsible for overseeing the operations and providing technical support to manage the organization’s infrastructure assets, including desktops/laptops, local systems (CCTV, access control, UPS), and telecom services. Your role will involve ensuring compliance with regulations, policies, and procedures while continuously improving Fusion CX”s infrastructure posture to meet the evolving needs of our growing business. Key responsibilities include:

  • Updating existing software to ensure compatibility with new computer systems.
  • Identifying and addressing system performance issues by troubleshooting problems and adjusting existing hardware configurations or software settings
  • Monitoring the performance of computer networks, including the speed and availability of network connections, to ensure that they are functioning properly.
  • Coordinating with other team members to ensure efficient operation of technology within the company.
  • Provide local IT operations support to end users for their queries and problems.
  • Provide IT Operational support to manage technology components like desktop/ Laptops/ CCTV and access control systems, UPS and power requirements to local support.
  • Good understanding and hands on Windows 10/11, WSUS patch management, Antivirus technologies to manage effectively and reporting the efficiency.
  • Work on local Asset and software Inventory management.
  • Coordinate with local service vendors to resolve the problems and fulfill new IT needs.
  • Tracking and resolving day to day IT incidents following ticketing system.
  • Managing IT compliance needs and supporting audits by coordinating with central security team.

Job Requirements

The IT Analyst in Higbee will need following educational qualifications and qualities to excel in his/her role:

  • Bachelor’s degree or Engineering including any technical course completed to understand computer systems or IT related.
  • Minimum 1yr experience working on computer system repair, worked on networking and connectivity issues in an organization.
  • Previous experience in the call center/BPO industry is highly desirable.
  • Ability to work 24 X 7 operational environment to support in case of crises and incidents. (On call type of work).
  • Ability to interact skillfully and professionally with various internal and external stakeholders.
  • Ability to coordinate, analyze, and utilize a variety of reports and records; ability to communicate effectively, verbally and in writing; ability to establish and maintain effective working relationships with employees, supervisors, and other teammates.
  • Bilingual or English speaker to at least 85% or B2 equivalent. (highly desired)

Work Location: In person

Job Type: Full-time and Onsite


  • 8-hour shift
  • Monday to Saturday

Why Join Fusion CX

Join Fusion CX Higbee, Canton (OH) as an IT Analyst and be part of a dynamic team dedicated to providing impeccable customer service and driving technological innovations. As a global CX transformation company, we offer flexible, scalable, and cost-effective customer experience solutions across various sectors. At Fusion CX, you will have the opportunity to work in a supportive environment that fosters growth-oriented business associations and focused technological innovations. Join us in our mission to enable a future of excellence in customer satisfaction and business growth.

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