IT Analyst – Infrastructure & Operations Support – Houston, USA

Looking for IT jobs in Houston that blend hands-on technical work with a strategic infrastructure support role? Fusion CX is hiring in Houston for a skilled IT Analyst to join our growing North America team. This is a great opportunity for tech professionals seeking full-time, on-site roles in a dynamic, global CX environment. If you’re experienced in desktop support, infrastructure operations, and eager to work with a company that empowers growth and innovation, apply today and take the next step in your IT career in Houston.

Job Description – IT Analyst

About the Role
As an IT Analyst based in Houston, you will be responsible for providing end-to-end technical and operational support across infrastructure assets—including desktops, laptops, local systems like CCTV and access control, and telecom services. You, as an IT Operations Engineer, will play a key role in ensuring these systems align with compliance standards while contributing to the infrastructure advancement of Fusion CX’s NALATAM region operations.

Key Responsibilities

• Update existing software to ensure compatibility with new computer systems.
• Identify and address system performance issues by troubleshooting problems and adjusting existing hardware configurations or software settings.
• Monitor the performance of computer networks, including connection speed and availability, to ensure optimal functionality.
• Coordinate with other team members to ensure the efficient operation of technology within the organization.
• Provide local IT operations support to end users by resolving technical queries and problems.
• Deliver IT operational support for managing desktops/laptops, CCTV systems, access control systems, UPS, and related power requirements.
• Possess a strong understanding of and hands-on experience with Windows 10/11, WSUS patch management, and antivirus technologies for effective management and performance reporting.
• Maintain local asset and software inventory records accurately.
• Coordinate with local service vendors to resolve technical issues and fulfill new IT requirements.
• Track and resolve daily IT incidents using the organization’s ticketing system.
• Manage IT compliance requirements and support audit processes in coordination with the central security team.

Job Requirements – IT Analyst

Desired Skills & Qualifications

• Bachelor’s degree in Engineering or any technical field, or completion of a relevant IT-related technical course.
• Minimum of 1 year of experience in computer system repair, including work on networking and connectivity issues within an organization.
• Willingness and ability to work in a 24/7 operational environment, including on-call support during crises and incidents.
• Strong interpersonal skills with the ability to interact professionally with both internal and external stakeholders.
• Ability to coordinate, analyze, and interpret a variety of reports and records, strong verbal and written communication skills.
• Proven capability to build and maintain effective working relationships with employees, supervisors, and team members.
• Bilingual proficiency or English fluency at a minimum of 85% or CEFR B2 level (highly preferred).
• Previous experience in the call center/BPO industry would be highly appreciated

Job Type: Full-time, Onsite
Schedule: 8-hour shift, Monday to Saturday
Work Location: Houston, Texas (In-Person)

Why Join Fusion CX?

Fusion CX is not just a workplace, it’s a launchpad for professionals looking to make a real impact in the customer experience and tech operations space. If you’re exploring IT employment in Houston or seeking Houston hiring opportunities where growth meets innovation, this is your chance.
• Be part of a global CX transformation company rooted in tech innovation
• Join a collaborative, high-performance environment with room to grow
• Gain exposure to cutting-edge infrastructure and enterprise-level systems
• Thrive in a people-first culture that values problem-solving and ownership
• Enjoy a supportive workplace where every role contributes to something bigger

If you’re passionate about IT operations and infrastructure and ready to bring your skills to a global organization, we want to hear from you.

Apply now and shape the future of tech operations with Fusion CX in Houston.