Inside Sales Representative – Kingston, Jamaica

Are you ready to accelerate your career in a role that truly makes an impact? Fusion CX is on the hunt for driven and passionate Inside Sales Representatives to join our Kingston, Jamaica team. As a vital part of our mission to deliver exceptional customer experience, you will be the first point of contact for our customers, helping them navigate their inquiries with professionalism, care, and expertise. If you are looking for exciting customer service jobs in Jamaica or call center jobs in Kingston, level up your career and become a CX specialist with a global customer experience transformation company. If you are ready to be a key player in a fast-paced, rewarding environment, this is your opportunity to shine! Apply now!

Job Description – Inside Sales Representative

As an Inside Sales Representative, your primary responsibility will be to provide outstanding service to customers, ensuring their inquiries are resolved in a timely and effective manner. You will be part of a supportive team that plays a key role in building customer satisfaction and loyalty.

Job Duties and Responsibilities of an Inside Sales Representative in Kingston, Jamaica:

• Respond to inbound phone calls and sales inquiries in a timely, efficient, and professional manner
• Grasp and maintain expert knowledge of the products and features of the product line
• Cross-sell and upsell as required by the process.
• Maintain established quota standards for each product line as defined by the company’s needs.
• Accurately and efficiently use multiple computer applications to process work orders and obtain customer information
• Performs multiple tasks simultaneously while on the phone with customers
• Maintains professional and respectful conduct when interacting with customers and co-workers
• Perform Salesforce documentation, updates, and corrections
• Maintain the highest possible level of customer service and sales integrity

Job Requirements– Inside Sales Representative

Candidates must meet the following requirements and competencies to excel in an Inside Sales Representative role:

Required Skills

Education and Experience

• High school diploma or equivalent; and any satisfactory combination of experience and training demonstrating the knowledge, skills and abilities to perform the above duties.
• At least one year of experience in sales

Knowledge, Skills, and Abilities

• Strong phone contact handling skills and active listening
• Ability to work independently and to adapt to a fast-changing environment
• Proficiency in Microsoft Office, including Excel, Word, and Access
• Must have attention to detail with an eye for accuracy
• Requires a flexible schedule that will include weekends

Essential Qualities and Attributes

• Communication Proficiency.
• Negotiation skills
• Customer/Client Focus.
• Decision Making.
• Discretion.
• Flexibility.
• Problem Solving/Analysis.
• Results Driven.
• Teamwork Orientation.
• Technical Capacity

Physical Requirements

While performing the duties of this position, the employee is frequently required to sit.  Minimum physical exertion.  Duties involve moving materials weighing up to 10 pounds on a regular basis and up to 20 pounds on an occasional basis.  Manual dexterity and coordination are required over 75% of the work period while operating equipment such as computer keyboard, mouse, 10-key calculator, phone and similar machines.

Work Environment

Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Why Join Fusion CX?

At Fusion CX, we don’t just offer jobs — we offer career growth. When you join us, you are joining a company that invests in your future. From day one, we equip you with the skills, tools, and training to excel and progress in your role. You’ll be part of a supportive, high-energy team where collaboration and innovation are at the heart of everything we do. Whether it’s our competitive salary, comprehensive benefits, or the chance to work in an empowering, inclusive environment, Fusion CX is dedicated to your success. Every customer interaction is an opportunity to make a difference and elevate the customer experience.

If you’re looking for call center jobs in Kingston, Jamaica, this is more than just a job — it’s a chance to become a customer experience professional and help shape the future of customer service. Join us, and let’s achieve success together!